Service Desk Agent-1 (Government)
Tired of looking at the same jobs in the high-tech industry? Have you ever considered working in the wine, beer & spirits industry – well now is your chance! Constellation Brands (NYSE: STZ and STZ.B), a Fortune 500® company, is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Canada, Mexico, New Zealand, and Italy.
Constellation is the No. 3 beer company in the U.S. with high-end, iconic imported brands such as Corona Extra, Corona Light, Modelo Especial, Modelo Negra and Pacifico. The company's beer portfolio also includes Funky Buddha, one of the most awarded craft brewers in the U.S. In addition, Constellation is the world's leader in premium wine, selling great brands that people love, including Robert Mondavi, Kim Crawford, Meiomi and The Prisoner. The company's premium spirits brands include SVEDKA Vodka, Casa Noble Tequila, and High West Whiskey. We express our company vision: to build brands worth reaching for, and to learn more, visit https://companyprofile.cbrands.com/.
Constellation Brands has a flexible work environment that may include the ability to work remotely. The frequency of remote work is dependent on position and management approval.
The Service Desk technical role is the first point of contact for customers seeking technical assistance within our company. This person is responsible for providing day-to-day remote or on-site problem resolution support for IT hardware, software, business systems, networking products, access for internal and external partners and other services. This includes engaging with users via the phone, chat or user-facing portal to analyze, diagnose and resolve inquiries and to provide remote support to assist with installation, maintenance and repair services.
We are looking for high energy, customer focused individuals who can provide fast and reliable technical assistance on computer systems. An excellent candidate will have solid technical experience and is able to communicate effectively with end users regardless of their technical skill level.
Education / Experience
LocationCanandaigua, New York
Additional LocationsRochester, New York
Job TypeFull time
Job AreaInformation Technology
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).