Domestic Operations Agent I (Administrative)

Lynden International is a full service freight forwarding and logistics company providing complete coverage to most major world markets. We offer air and ocean freight forwarding, expedited ground freight, customs brokerage, logistics and other specialized services like facility management, charters, reverse logistics and assembly and distribution. As an award-winning company Lynden International has received 16 Logistics Management Quest For Quality Awards, including five as the top ranked company in our category. We're currently seeking talented, motivated, and friendly applicants eager to contribute to our company's proven history of success. We look forward to hearing from you.

Handles all aspects of inbound shipments and all customer service associated with that movement.

Responsibilities

ESSENTIAL FUNCTIONS include the following and other duties as may be assigned.

 

Meet internal quality performance requirements and shipment handling procedures          

• Coordinates local pick-up and delivery services through cartage companies in the local area        
• Ensures that all inbound cargo is retrieved, verified and ready for delivery to meet service requirements               
• Works with warehouse staff and cartage providers on Lynden's procedures for receiving and handling freight
• Ensures that Lynden policies for handling of damaged freight is followed through detailed documentation of damages as well as timely processing of pre-claims
• Maintains proper and accurate and well organized filing systems                                              
• Attend to problems immediately; seek resolution and solve problems to meet and fulfill customer and agent expectations                                     
• Uses a variety of electronic equipment including scanner, PC and printers to document, enter data, and complete paperwork processes.
• Prepares and scans documents.
• Performs quality control process on scanned images using computer and scanner.
• Performs Imaging Validation Report Research and communicates with field.
• Interfaces with staff members of other departments. 

Qualifications

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Daily on-time attendance during assigned work shift is required.

 

 EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and 3 years related work experience.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as batch header sheets and procedure manuals; write routine messages and communicate effectively with co-workers.

 

MATHEMATICAL SKILLS

 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

OTHER SKILLS and ABILITIES

Basic computer skills required, including keyboarding and ten-key proficiency with speed and accuracy.  Self motivated with willingness to learn.  Able to work well as a part of a team or alone in a fast-paced environment.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit and handle keyboard, various forms of paperwork, write, and operate office equipment.  The employee is regularly required to use telephone, electronic mail and other standard department methods to communicate.  The employee is occasionally required to walk, bend and reach with legs, hands and arms while performing job duties.  The employee must occasionally lift up to 10 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.  Daily on-time attendance during assigned work shift is required.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Ability to possess and maintain a TSA Security Threat Assessment(STA) with a status of Passed, or a TSA recognized equivalent. TSA recognized equivalents include a Secure Identification Display Area (SIDA) badge, Commercial Driver's License(CDL) with Hazmat Endorsement issued within the 50 States or District of Columbia, the Transportation Worker Identification Card(TWIC), or Free and Secure Trade(FAST) card issued by U.S. Customs and Border Protection. STA's will be submitted by Lynden International upon job offer and renewed thereafter. Recognized equivalents must be current at time of application and successfully renewed by the applicant thereafter.