HEARST COMMUNICATIONS, INC.
Customer Relationship Specialist (Administrative)
The Customer Relationship Specialist is the face of the Digital Media Services client experience for non-assigned accounts and is accountable for the complete resolution of these customer's complaints for all print and digital products. The objective is to resolve our customer issues by working with customers and internal teams to effectively address root cause issues and increasing customer retention through excellent customer service.
The primary responsibilities of this position involve direct engagement with our clients via inbound phone calls and emails, performing outbound onboarding calls to new clients, hands on product edits and/or engaging with product fulfilment teams to resolve requests as well as other miscellaneous routine administration duties.
The Customer Relationship Specialist will maintain a professional image of our company, products and services with these accounts and ensure a satisfactory level of product delivery and customer satisfaction.
ESSENTIAL FUNCTIONS:
EDUCATION/EXPERIENCE:
Minimum of one to three years of previous customer service or administrative support experience is desired.
KNOWLEDGE/SKILLS: