Processor (Manufacturing)

Mutual of America

Job Title: Processor

Location: Boca Raton, FL

Who We Are:

At Mutual of America Financial Group (“Mutual of America”), our mission is to “help people build the assets they need to achieve greater financial security.” Our mission is built upon a strong foundation of integrity, excellence, and social responsibility. Since 1945, we have specialized in providing small and mid-sized not-for-profit organizations and companies with pension– and retirement-related services, along with leading customer support. We work diligently to understand the needs of plan sponsors. We provide them with competitively priced solutions so they can help their employees achieve their financial planning goals.  

 

We're committed to bringing talented and motivated people together to help our customers plan for a financially secure future.

Role Summary:

The telemarketing division is based out of Boca Raton, FL. We are split into three departments, 800-Line, Processing Center and Withdrawal Call Center. The telemarketing division manages all inbound calls from all clients and participants for Mutual of America. You'll report into the Manager for the respective department and join a cohesive team that provides exceptional customer service.

Responsibilities:

• Primarily responsible for handling inbound calls from participants and contract holders via the Withdrawal Call Center
• Answer and process phone withdrawals accurately
• Validate withdrawal requests through the Processing Call Center and submitting them to the Processing Center accurately and in a timely manner
• Perform on-line data entry based on validated phone requests

Required Qualifications:

• Must be able to work from 8:00 AM to 7:30 PM, Monday to Friday
• Must be able to work Saturdays from 9:30 AM to 4:00 PM with a rotating schedule
• Must be able to work overtime when needed
• Excellent communication and customer service skills

Preferred Qualifications:

• College degree
• At least one-year prior service experience

What we offer you:

• Competitive base salary
• Annual Bonus
• Comprehensive Benefits Package (medical, dental, and vision) that starts day one of employment
• 401(k) Match: You will be eligible to receive up to 9% of your pay (salary and incentive compensation) in company contributions. A non-elective employer contribution of 3%, plus a 100% employer match on employee contributions of up to 6% of pay.
• Parental Leave: 8 weeks fully paid
• Paid time off: 20 days plus two floating personal holidays
• Matching Gift Program: Mutual of America matches donations of $25 or more to your favorite organizations

 

Visit www.mutualofamerica.com/careers for additional details about life at Mutual of America. You can also follow us on Twitter: @mutualofamerica | Facebook: @mutualofamerica

 

Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law.

 

Staff