DH Pace Company, Inc.

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Billing Specialist/Administrative Support (Administrative)



Overhead Door Company of Kansas City, a DH Pace Company, aspires to hire an Administrative Support/Billing Specialist to join our team! If you have a high sense of urgency and great interpersonal skills, please apply today for consideration!

Job Responsibilities:

You will provide support with daily activities in the following areas:  

  • Providing exceptional customer service and representing the company in a professional manner
  • Answering a large volume of inbound calls. Identifying the type of call, type of problem, and then scheduling the service appointment
  • Promoting all products, services, and quote accurate pricing when appropriate
  • Gathering information from the customer to ensure accurate billing
  • Entering detailed information in the service ticket that allows the dispatcher to send a qualified technician to the job site
  • Assisting with various administrative projects
  • Maintaining and promoting a positive attitude toward customers regardless of the circumstances
  • Other duties may be assigned

Job Requirements:

  • One or more years of customer service experience. Billing experience a plus!
  • Strong attention to detail
  • Ability to multi-task and work efficiently in a fast-paced work environment
  • Successful candidate will have excellent communication and customer relation skills
  • You must be comfortable working on the phone the majority of the day and handling a large volume of inbound calls

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 50 locations in 24 states. The company is privately-held and family operated for over 90 years, with sales in 2019 at $600M; up from $548M in 2018.

Our benefits package includes:

  • Competitive base pay
  • Medical, dental, and vision options
  • 401k retirement plan + match
  • Paid time off plan

 

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

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