Billing Specialist/Administrative Support (Administrative)
Overhead Door Company of Kansas City, a DH Pace Company, aspires to hire an Administrative Support/Billing Specialist to join our team! If you have a high sense of urgency and great interpersonal skills, please apply today for consideration!
Job Responsibilities:
You will provide support with daily activities in the following areas:
- Providing exceptional customer service and representing the company in a professional manner
- Answering a large volume of inbound calls. Identifying the type of call, type of problem, and then scheduling the service appointment
- Promoting all products, services, and quote accurate pricing when appropriate
- Gathering information from the customer to ensure accurate billing
- Entering detailed information in the service ticket that allows the dispatcher to send a qualified technician to the job site
- Assisting with various administrative projects
- Maintaining and promoting a positive attitude toward customers regardless of the circumstances
- Other duties may be assigned
Job Requirements:
- One or more years of customer service experience. Billing experience a plus!
- Strong attention to detail
- Ability to multi-task and work efficiently in a fast-paced work environment
- Successful candidate will have excellent communication and customer relation skills
- You must be comfortable working on the phone the majority of the day and handling a large volume of inbound calls
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 50 locations in 24 states. The company is privately-held and family operated for over 90 years, with sales in 2019 at $600M; up from $548M in 2018.
Our benefits package includes:
- Competitive base pay
- Medical, dental, and vision options
- 401k retirement plan + match
- Paid time off plan
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
