Old National Bank
CLIENT CARE SUPERVISOR (Finance)
Old National Bank is honored to be named one of the World's Most Ethical Companies for the 10th consecutive year!
Old National Bank was established in 1834. Today, we are the largest financial services holding company headquartered in Indiana. We provide an array of services to our clients which include Community Banking, Investments, and Wealth Management. At Old National, we believe that by helping our associates balance work life with home life, we create a more productive workforce and a stronger company.
Lead an enthusiastic and energetic team that builds long-term, highly valued relationships with clients through a pas sionate commitment to service.
Old National Bank was established in 1834. Today we are the largest financial services holding company headquartered in Indiana. We provide an array of services to our clients which include Retail Banking, Investments, and Wealth Management. At Old National we believe that by helping our team members balance work life with home life, we create a more productive workforce and a stronger company.
In 2019, Ethisphere Institute announced Old National Bank as one of the World's Most Ethical Companies for the eighth consecutive year.
Old National is seeking a Client Care Supervisor for our contact center in Evansville, IN. You will be responsible for the supervision of the daily operation of the Contact Center that includes direct supervision of Client Care Team members to maintain a high level of quality and efficient service to both internal customers and external customers. Additionally, this person will be responsible for the day-to-day monitoring, coaching, and motivation of the Client Care team. This person will also be responsible for researching, responding, and coaching to any complaints on the Client Care team, and assuring that any escalated client issue be handled in a prompt and professional manner. They should demonstrate the excellence of service and commitment to customer satisfaction that the company is noted for.
This is a salaried position with core hours of Monday - Friday, 8am to 4:30pm, and a monthly rotation for a Saturday shift (7am to noon).
Primary Duties & Responsibilities:
Qualifications:
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Talent Development Team Lead, VP, to fill a specific position.