STERILITE CORP
Help Desk Coordinator (Sales)
Analyzes, troubleshoots and resolves software & hardware issues for Sterilite's users (Some examples: Windows 7/8/10, MS Office 2010-2016, pc hardware & peripherals)
Processes IT equipment/hardware and software delivery and installation requests for all Sterilite facilities
Engages, delegates and coordinates with other IT Team Members for issue resolution and support as needed
Maintains communication with Sterilite's users, keeping them informed of the status of their request and follows-up with users to ensure that requests were completed to their satisfaction
Manages the IT Helpdesk ticketing and knowledgebase system, utilizing the system to record, assign, track, close, and analyze all IT Helpdesk requests
Administers Active Directory and MS Exchange Servers with user updates - including mailbox and user account additions/deletions
Maintains IT equipment and spare parts inventory
Maintains IT inventory records including receiving procedures, asset tagging, and periodical physical inventories at all Sterilite locations
Makes recommendations for process improvements and technology changes
Isolates recurring problems and ensures that troubleshooting efforts are completed until permanent solutions are found
Complies with all company policies and procedures
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate
After-hours remote help on a rotational basis
COMMUNICATION SKILLS:
Excellent communication skills, both written and verbal.
Demonstrated ability to actively listen to customer problems conveying commitment toward finding a timely resolution of the situation.
Demonstrated ability to read, analyze, and interpret moderately technical documents, work orders, invoices, instruction sheets, and customer communications.
Demonstrated ability to compose clear and concise written communication.