Options Counseling and Family Services
Family Support Specialist/Health Navigator (Personal Services)
If you are unable to complete this application due to a disability, contact this employer at recruiting@options.org to ask for an accommodation or an alternative application process.
Vision Statement
Options Counseling and Family Services supports the health, safety, equity, and well-being of our clients, families, employees, and communities.
Mission Statement
In partnership with members of the communities we serve, Options Counseling and Family Services promotes safety, healing, and empowerment for individuals and families.
Benefits
Options offers many benefits for our full-time employees (full-time is any employee working 30 hours per week or more). A list of all our benefits can be found on our website, here: https://options.org/careers/benefits
Highlights:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they have every one of the qualifications as described. We are most interested in finding the best candidate and our hiring processes are centered on assessing candidates based on diverse experience. Please let us know if you have questions.
Family Support Specialist General Description:
Provides services to families referred through ODHS/Self Sufficiency to enhance family stability and support workforce readiness. Provides a comprehensive screening to determine immediate needs. Provides skills training to children, adolescents and adults to address immediate needs. Develops and implements effective service plan. Collaborates with community partners and connects families to relevant resources to support progress. Ability to travel to families homes and communities required*
Health Navigator General Description:
Through ODHS/Self-Sufficiency program, the Health Navigator provides support to clients to enable them to fully participate in mental health, alcohol and drug, and medical assessments and treatments. Families served include those participating in the JOBS program. This is accomplished through respectful, strength-based services that create an appropriate relationship in a brief period. Health Navigators meet with clients in their home and in the community, which allows them to attend to non-verbal cues to quickly establish rapport, which enhances the supportive relationship. Health Navigators may be required to use their own vehicle to transport clients.
Schedule/Hours:
This position is anticipated to be full-time (40 hours/week). However, some weeks may have fewer scheduled hours. The actual hours worked may vary daily depending on the needs of the referring agency or individual client families. Some overtime may be required and approved by your supervisor in response to client needs, referrals, or other factors.
Minimum Qualifications:
Two years experience working with at-risk families within the last five year or an equivalent combination of education, training, and work experience. Effective working with families in which children have experienced abuse or neglect has occurred. Must be familiar with community resources and crisis services and how to access them. Must have respectful, open, unbiased, accepting attitude toward clients and their families. Relate effectively with children, adolescents, parents, staff and the community. Pass a ODHS background check and/or fingerprinting. Maintain client confidentiality. Must have a valid Oregon drivers license, reliable transportation, and auto insurance.*
Preferred Qualifications:
Bilingual in English/Spanish (we pay a differential for Spanish-speaking employees; must pass an assessment to qualify). Bachelors Degree of Science in social work, psychology, or counseling. Knowledge of dynamics of high-risk families including sexual abuse, substance use, and domestic violence. Knowledge and experience of ODHS/Self Sufficiency guidelines and expectations, as well as mental health and/or alcohol and drug issues preferred. Experience working in a clinical setting, mental health or medical.
Family Support Specialist - Essential Duties and Responsibilities:
50% - Direct Service
Provide in-home change services to children, adolescents and families
Assess for parental capacities as related to child safety and well-being
Help family members overcome barriers and identify strengths
Utilize Motivational Interviewing, Wraparound, Collaborative Problem Solving, and other evidence-based practices
Help parents improve diminished protective capacities
Provide a range of services including parent education, communication skills, home management, budgeting, stress reduction, stabilization of home environment, and other appropriate services
Refer client to supportive services to supplement treatment and counseling as appropriate
Conduct parent-child coaching and interaction sessions
Create and maintain positive, collaborative relationships with supportive partners in the community
Provide intervention that is family-focused, culturally relevant, behavior and goal-directed
Work a flexible schedule to meet families needs and be available for crisis consultation
35% - Case Coordination
Coordinate case activities with Contract Supervisor, ODHS/Self-Sufficiency, schools and other community partners
Participate in branch meetings, as needed
Maintain and carry out all scheduled appointments
Attend and actively participate in weekly group supervision meetings with supervisor and peers
15% - Documentation
Report any potentially dangerous situations or safety plan violations to ODHS or law enforcement, including making required mandatory reports
Document all travel time, mileage, and other required work-related activities
Maintain accurate and complete client records, including weekly progress reports, treatment plans, service summaries, and memos to chart, within the electronic client record (ECR), to meet contract requirements
Develop a written record of appropriately used direct support funds for client family
Health Navigator - Essential Duties and Responsibilities:
Receive, process, and track referrals.
Maintain knowledge of local providers, their services, and who is accepting new patients.
Facilitate the connection to local providers such as; Voc. Rehab, Adapt, Compass, UCHC, South River Health, VA, Mercy.
Ensure releases of information(s) are completed for all programs/service involved.
Mentor participants through appointment scheduling process for their Mental Health/Alcohol & Drug/Medical plans.
Complete reminder calls/email/text for participants upcoming appointments or assigned tasks.
Mentor participants through arranging transportation set up process for their Mental Health/Alcohol & Drug/Medical plans. This may include providing the transportation when other available options have been attempted.
Gather, input, and track data for Mental Health/Alcohol & Drug/Medical plans including attendance, recommended/offered accommodations, and documentation. May include home visits/site visits.
Report on case in staffing(s) with Family Coaches & Employment Specialists which include a bi-monthly formal meeting as well as impromptu staffing(s) based on case happenings.
Monitor the Outcome Metrics
Working Conditions:
May be required to work afternoon, evening, and/or weekend hours
Will travel locally and transport clients with own vehicle. Must be insured with liability insurance*
Extended periods of time sitting at workstation updating client records, phone work, and client sessions
Provide services in challenging environments; families may be impacted by poverty
Ability to stand, work, and drive throughout the day
Mobility and dexterity sufficient to assist clients and handle required job-related functions and move about the facility
Ability to cope with clients who may use challenging or offensive language
*Positions that require driving clients must maintain vehicle insurance as required by law, with a minimum of $100,000/$300,000/$100,000 personal auto liability coverage (proof of insurance will be required).