Ent Credit Union
Voice of the Customer Lead (Finance)
Founded in 1957, Ent is a member-owned credit union with a passion for people, not for profit. With $8+ billion in assets and over 420,000 owner-members across more than forty convenient Front Range locations, Ent is Colorado's largest credit union. In addition to a reputation as a leader in philanthropy and financial literacy, Ent has been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running. We know that growth, accolades and reputation are a result of the entire Ent family of employees working together to serve our members. To that end, we are equally proud to be recognized as an "employer of choice" and to have received nominations and awards as a "Best Place to Work" in both Southern Colorado and the Denver metro area. Ent's numerous Employee Engagement Groups (EEGs) offer micro-communities of like-minded employees and a chance to express your personal passions through volunteerism and philanthropy while our best-in-class benefits package and competitive salaries reward you for a job well done.
Job Description
Ent is seeking an experienced, Voice of the Customer (VOC) Lead to support the needs of our rapidly growing business. This is a unique opportunity to pioneer innovative approaches to collecting, analyzing, and distributing voice of the customer (member) data across channels and product lines to drive business results and enhance customer (member) experience. You will have the opportunity to work cross functionally to understand and dive deep into voice of the customer data to reduce decision risk, increase profitability, and inform the evolution of best-in-class experiences across customer touchpoints. A successful candidate will be an expert in survey design and execution, have direct, hands-on experience leveraging customer feedback to drive business results, excel in data exploration, analysis and visualization, build relationships and influence cross-functional stakeholders at all levels across the organization. Ent strives to create a positive, supportive, and diverse culture?we look for people who are curious, collaborative, and aligned to our mission of enhancing customer (member) financial health.
Qualifications
Technical or Specialized Knowledge/Skills:
The Salary Rate Range for this position is: $92,622 to $121,561 (I16). This position is eligible for annual corporate bonus based upon performance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
For information on our benefits please visit: Benefit Guide
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Videos To Watch