Director of Technical Documentation (Sales)

TransCore, (TRN) a subsidiary of Roper Technologies, Inc. (NYSE: ROP), is seeking a full-time Director of Technical Documentation to join our team in Germantown, Maryland.

Job Summary: The Director of Technical Documentation supports the Project Principals and Regional Managers in areas of documentation creation, control and submission for tolling projects. Will be tasked with establishing and maintaining a structured document system that captures all contractual and internal deliverables and ensures compliance with project requirements. Will provide direct oversight and review of all project technical documentation submissions, and maintain organized project records for both internal and external personnel. The Director will also provide proposal support, both with direct engagement and managerial oversight which will include coordinating the full life cycle development of proposals. Both activities include analyzing documentation requirements and ensuring 100% compliance and responsiveness.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Primary Responsibility - Technical Documentation

• Provides oversight in the creation and submission of technical documentation deliverables including establishing resource assignments/commitments with the use of proper grammar, punctuation, spelling, and proper use of the English Language.
• Analysis of contractual document deliverables creating documentation submission strategy and plans based on master schedule commitments, ensuring complete compliance prior to distribution. 
• Exercises initiative in organizing and completing assigned tasks according to established guidelines
• Establish document sets for reusability across the tolling discipline, as well as tight correlation with internal processes and methodologies.
• Interaction with SME's and project leaders to gather necessary information for documentation prep and completion
• Maintain master files and subsequent versions through internal tools such as Sharepoint
• Ensure obsolete documents are archived, and annual, or predetermined updates are maintained as necessary.
• Perform internal audits as necessary to ensure materials are adequately aligned and controlled.
• Utilize and leverage the materials for proposal documentation support. 

Secondary Responsibility - Proposal Support

• Guide proposal activity for new opportunities; including but not limited to coordinating responses and submissions, forms, engaging SME's and writers for documentation prep, pricing submissions, etc, for overall completion of proposal responses.
• Implementation and management of all necessary proposal procedures and processes
• Maintains proposal process discipline
• Analysis of RFPs and other solicitation documents
• Writing and editing of proposal sections
• Oversees the creation and implementation of proposal graphics
• Organize and manages proposal preparation tasks
• Collects, schedules and maintains proposal resource library
• Work with sales team to prepare proposal plans that meet the objectives of the proposal requirements and timeline.
• Supports the bid kick-off meeting and other periodic proposal meetings
• Analyze client requests (RFP, RFQ, RFI, etc.) to understand technical, financial, schedule and other requirements and determine final document structure and resource management.
• Monitor and remain current on amendments and modifications to proposal requests.
• Support the end-to-end proposal/RFP/presentation response process to ensure all expectations, actions, pricing and timelines are understood and delivered.
• Delivery of compliant, professionally produced proposals within customer defined time-frames.
• Discuss with the Business Owner each proposal package in accordance with the company current and future business strategy.
• Liaise with other departments and subject-matter experts to obtain technical content required to prepare proposals in accordance with the proposal timeline.
• Clearly define the scope of work and services offered to the customer and identify any clarifications or exceptions to the customer's inquiry.
• Prepare, research, and write compliant, persuasive proposal text in the areas of qualifications, experience, staffing, technical responses, and resumes.
• Reviews proposed scope of work documentation to ensure price-to-win methodologies are aligned with the proposed pricing.
• Communicate proposal-related requirements and status with executive team.
• Manage multiple assignments and meet deadlines under pressure.
• Promote company-wide understanding and adherence to the RFP process and branding standards.

Required Skills/Experience:

• 5+ years professional experience in technical and/or proposal writing, construction and submissions specifically in the transportation and/or tolling industry.
• Expertise in the use of MS-Office suite, especially MS Word
• 5+ years of supervisory experience over writing teams, and SME engagement
• Working knowledge of the use of Sharepoint
• Excellent and effective English communication skills, both oral and written.
• Experience using Technical, and Business writing styles

Desired Skills/Experience:

• Working knowledge of the PMP PMBOK, and MS Schedule.

Supervisory Responsibilities:  This job will have supervisory responsibilities to complete tasks assigned to the team.

Education Desired:  Bachelor's degree (B.A.) from four-year college or university or equivalent combination of education and experience.

Authority:  Establishes operational objectives and work plans.  Senior management reviews objectives to determine success of operation.  Involved in developing, modifying and executing company policies that affect immediate operations(s) and may also have company-wide effect.

Job Complexity:  Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.

Discretion:  Erroneous decisions will result in critical delay(s) in schedules and/or unit operations, and may jeopardize overall business activities.

Experience:  Typically requires a minimum of 8 years of related experience.

Language Skills:  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to construct documents using conventions of standard written English, in Technical, Business, Formal and Informal writing styles, depending on the audience.

Knowledge:  Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level, at which a career may plateau.

Job Complexity:  Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.  Networks with key contacts outside own area of expertise.

Supervision:  Determines methods and procedures on new assignments and may provide guidance to other personnel.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.