Success Manager (Sales)
HealthStream is known for great service by our customers. The Success Manager is responsible for overseeing the operational aspects of the client relationship to ensure high customer satisfaction and optimal utilization of HealthStream's platform, products and services. As appropriate, the Operations Manager is also responsible for handling account renewal efforts.
To perform this job successfully, the Success Manager must serve as a zealous advocate of their accounts and work to ensure their satisfaction with HealthStream's platform, products, and services. This role focuses on driving utilization of HealthStream's solutions by making certain their customers are sufficiently trained and engaged in the use of these solutions. In addition, the Operations Manager will be responsible for the collaboration in renewal efforts.
ESSENTIAL DUTIES OR RESPONSIBILITIES – (The below listed duties are not all inclusive. This position must also perform other duties as assigned.):
1. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:
2. SKILLS REQUIRED (manual, verbal or mental manipulation of data or things):
3. ABILITIES REQUIRED (work characteristics, behaviors, leadership abilities, etc.):
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law