University of Pittsburgh
Enrollment Service Manager (Finance)
Responsibilities also include developing policies for recruitment and other programs to internal and external constituents, implementing quality improvement practices to support these policies, and resolving complex issues related to the entire spectrum of enrollment services. The ESM creates and provides a wide array of counseling and consultative services to prospective and current students and their families, including representing the University at recruitment and enrollment outreach events, advising on the admissions and/or enrollment processes, evaluating credentials, and making admissions decisions of student applications for undergraduate admission. The ESM is responsible for monitoring, tracking, and reporting on various statistics and making adjustments based on their analysis of these statistics, and coordinating with other University departments to provide needed services; developing and presenting information in a variety of forums including campus visitation programs, coordinating with high schools and community groups, as appropriate; coordinating and initiating communications and engagement opportunities for his/her recruitment territory including admission recruitment, outreach, prospect development and generation, application review and management, and other special projects. The ESM is required to routinely make independent decisions and judgments as well as apply critical thinking skills in making admissions decisions, counseling students and families appropriately, and territory management decisions that directly impact Pitt's ability to successfully enroll each year's incoming class.
An ESM represents the University to a variety of audiences including students, families, high school and community college counselors, and community-based organizations. The ideal and successful candidate will understand, support, and embrace the benefits of a diverse campus community and value the perspective of others. The ESM must be willing to travel to visit students, families, high schools, community colleges, and community-based organizations. Requires additional travel within the continental US for strategic, operational, recruitment, and/or other meetings. This position requires a valid driver's license and a good driving record.
Bachelor's Degree or equivalent education and experience; good communications, organization, decision-making skills, and knowledge of admissions and financial aid procedures. Required to work independently on a daily basis as well as with a team to meet overall enrollment objectives. Attention to detail is a must. Valid driver's license and a good driving record.