Epiq eDiscovery Solutions, Inc.
Legal Solutions Program Manager (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Job Title: Program Manager
The Program Manager, working in close coordination with the Account Director and assigned eDiscovery Managed Services (EMS) Client Services team(s), is responsible for the overall health of their assigned clients and must have a finger on the pulse on all aspects of the client relationship. The Program Manager is responsible for day-to-day management of their assigned clients' EMS environment and all matter-related work by the eDiscovery Managed Services team on behalf of those clients.
The Program Manager will be positioned as the primary communication and escalation point for the client and, where applicable, outside counsel. The Program Manager will set and coordinate the implementation of the broad initiatives for their assigned clients with an integrated approach that includes product implementation, forensics, collections, client services, advanced technologies, document review services, operations, and technology support.
The Program Manager is generally the EMS Client Services representative closest to the substantive issues in the clients' matters and initiatives as defined by the clients and in that role is responsible for identifying opportunities to further satisfy the clients' goals.
Results Driven - Works tenaciously to achieve personal goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
Client Focus - Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Building Effective Relationships – Identifies opportunities to build strategic relationships with individuals in other areas of the business in an effort to achieve business goals; develops the partnership through information exchange, clarification of partnership benefits and definition of partnership scope and expectations; recognizes the business concerns and perspective of others; shares information and own expertise with others to enable them to accomplish group goals.
Integrity - Behaves in an honest, fair, and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.