Senior ID Card Specialist (Finance)

DESCRIPTION:

This position will need to perform the duties listed in-person at our IT Walk-up desk located at the USF Tampa Campus Library.

ORGANIZATIONAL SUMMARY :

Located in the vibrant and diverse Tampa Bay region of Florida's gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation's largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44 th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit : USF Information Technology

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship. MINIMUM:

• This position requires a high school diploma, or equivalent, with one year of experience in a technical support role. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

PREFERRED:

• One year of experience in a customer service role
• Technical documentation experience
• Two years of college experience

SPECIAL SKILLS:

• Understanding of computer systems and peripheral equipment
• Strong customer service skills with empathy and de-escalation techniques
• Troubleshooting skills
• Adaptability in a dynamic technical environment
• Critical thinking and problem-solving aptitude
• Excellent time management
• Ability to work effectively in a diverse team with high workload
• Strong communication skills across various stakeholder groups via multiple platforms

This position may be subject to a Level 1 or Level 2 criminal background check

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Contact the USF ADA Lead ( hr-ADA-Request@usf.edu ) to coordinate your accommodation request.Working at USF
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With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF
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The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .Please note that the following description of duties is not exhaustive:

• Provide client support for Online ID Card Request and Online Photo Submission processes
• Diagnose basic client identity issues and escalate as needed
• Diagnose ID card functional issues such as failure to read, etc.
• Print new and replacement ID cards on demand
• Monitor the incoming queue of online photo requests and approve/disapprove for printing
• Maintain daily production statistics
• Perform basic card printer operations such as inserting cleaning cards, loading ink and lamination ribbons, maintaining blank card stock, clearing jams, restarting print jobs, etc.
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including clear descriptions of customer requests and technical issues; specific actions taken to provide support; final resolution of each case
• Physical requirements include some walking, lifting, pushing and pulling for restocking supplies and interacting with our clientele