GATEWAY REGION YMCA
Member Service Associate/ Membership/ Emerson/ Part Time (Finance)
Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
Enter membership and program registration data into operating system (Daxko).
Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
Process all Daxko transactions with accuracy and perform daily close out and drawer count
Participate and recruit participants for member challenges also known as member visit drivers.
Suggest procedures or standards to improve efficiency and productivity at the Service Center.
Ensures standards for meeting retention goals are followed.
Provide feedback and offer solutions regarding gaps in service and/or member concerns.
Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
Meet all current training requirements for Membership staff.
Must work a minimum of 12 hours at the service center.
Performs other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V