Zingerman's Coffee Company, LLC
Candy Retail Staff - Holiday (Finance)
Part-Time Holiday help position available, 2 days a week, ideally Thu & Sun.
Approximately 13-14 hours/week, with potential for more hours during busy times
Shifts will typically be between 9:45am and 4:15pm, with some events and holiday extended hours requiring staff on site later or earlier
Must have weekend and holiday availability
This is a temporary position from now through the end of December, with potential for it to be made a year-round position.
$12.00/hr
Performance Expectations - Essential Functions:
Punctuality, ability to work independently, and being a self-starter are musts
Follows all food safety, hygiene, and sanitation guidelines when using equipment and handling products
Greets and assists all guests in the store or on the phone, giving great service and going the extra mile every time
Shares the Zingerman's experience with our guests by regularly making guests feel like they were the best part of your day
Active selling of products using Zingerman's sales methods
Actively shares knowledge about our products with guests
Maintains displays of products using the Zingerman's and Candy Manufactory "Look and Feel" guidelines
Prepares samples for guest tasting
Checks in orders following established procedures
Uses cash register and gift card app to complete guest purchases
Completes all opening and closing cash procedures
Reads email regularly
Follows and completes all daily, weekly, etc. tasks on task checklists
Keeps workspaces neat and clean - including Covid sanitation procedures and record keeping
Keeps supplies, materials, and tools organized
Positively responds to direction and requests for assistance from co-workers, supervisors, managers and guests
Takes initiative to help any area of the Candy Manufactory if possible
Finds work to do
Write brief daily shift notes
Participates in weekly meetings to stay up to date with the on-goings of the business
Follows all Zingerman's and Candy Manufactory recipes and SOP's (ex. service, customer complaints, etc.)
Upholds all Zingerman's Guiding Principles and Mission Statement
Completes Training Passport within stated time frames.
Other Functions:
Assists with inventory as needed
May attend and participate in Zingerman's events and learnings
May be opportunities to assist in other areas of Candy and Coffee, such as packaging
Physical Demands
Must be able to remain upright for up to a 6-8 hour shift
Must be able to relocate up to 30 pounds on occasion
Must be able to reach, bend, grasp, use a step ladder
The Success Patterns for this position are:
Has at least 1 year of experience working in retail sales or customer service
Experience working with specialty foods, and chocolate and confections knowledge are a plus
Excellent communication skills in person & over the phone
Has basic math and cash handling skills
Good computer literacy, with experience with Square preferred
Consistent availability preferred, additional availability October through December strongly preferred
Once trained, comfortable being the sole person working in the store
Successful Candidates will have the following Personal Characteristics:
Passionate about great food, great finance and great service
Passionate about candy and merchandising
Enthusiastic and positive
Detail-oriented
Enjoys engaging with people
Enjoys selling
Can handle complexity and paradox
Strong organizational skills
Strong interpersonal skills
Self-motivated and a self-starter (setting priorities, making decisions, keeping busy) is a must
During busy times, being able to work effectively as part of a team
Flexible and hardworking
Comfortable with basic food preparation
Able to effectively manage their emotions in the workplace, especially under pressure
Problem-solver