Ascend Learning, Inc.
Solutions Analyst (Information Technology)
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
Jones & Bartlett Learning, a division of Ascend Learning, is a world-leading provider of instructional, assessment and learning-performance management solutions for the secondary, post-secondary, and professional markets.
The Solutions Analyst will serve in a consultative customer-facing support role, having responsibility to act as escalated technical application/customer support. The Analyst will define requirements to facilitate new and recurring technical revenue opportunities (sales engineering) driving customer success and retention through delivering technical training, while also providing application problem management & support. The consultant will assist with availability of critical company systems by participating with Change/Incident Management activities, analyzing reported incidents, coordinating SME-level support for issue resolution, and recommending system controls and protocols.
Roles & Responsibilities:
LMS Platform Management:
Post-Sale Technical Support/Implementation:
Application Problem Management:
Education and Experience:
Skills and Abilities:
Ascend Learning; LLC is proud to be an equal opportunity employer. No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.