Senior Credit and Collections Analyst (Personal Services)

Ascend Learning (Ascend) is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

Job Overview

This position utilizes extensive knowledge of business practices to collect on customer accounts and ensures open accounts receivable balances are accurately reserved.  Activities may include collecting on assigned business unit accounts, sending follow-up inquiries, making phone calls to clients, negotiating payment plans, managing customer disputes, reconciling account balances and reviewing accounts for bad debt risk.  This position develops and provides various reports to show collection successes, opportunities, bad debt risk and dispute challenges. 

Responsibilities & Duties

• Perform continuous collection efforts toward open customer accounts receivable balances, via email and phone, for various business units
• Research and analyze customer accounts to request activation or release of credit hold status and to support customer balance due
• Attend account receivable related meetings and communicate status updates, key concerns, recommendations and bad debt risk
• Analyze collections data and prepare monthly and quarterly accounts receivable related reports
• Create and maintain dispute reports, attend dispute meetings and propose next steps for individual problem accounts
• Provide excellent customer service and address inquiries in a timely and professional manner
• Assist in the documentation and maintenance of procedures and processes
• Support internal and external audits through the preparation of requested schedules
• Assist with the integration of acquired businesses
• Respond to ad hoc data or reporting requests
• Support special projects as needed

 

 Education & Experience

• High school diploma required; associates or bachelor's degree preferred
• Minimum of four years relevant collections experience required
• Proficiency with Microsoft Office products, particularly Excel
• Experience with Microsoft Dynamics GP preferred

 

 Skills & Abilities

• Demonstrates ability to problem solve by working with various individuals and systems within the organization and with customers
• Handles moderately complex issues independently, discussing complex issue with manager
• Process improvement mindset
• Organized and self-directed with a high degree of accuracy and attention to detail
• Motivated self-starter with the ability to work with a team as well as independently
• Commitment to the highest standards of honesty and integrity
• Outstanding interpersonal skills and an excellent written and verbal communicator

 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

 

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