Supervise and mentor passenger service agents; allocating staffing resources as needed.
Ensure all agents are up to date with training requirements and providing mentorship with company and airline policies procedures.
Daily briefing and engaging with all personnel
Exemplify and exhibit all safety practices/measures
Complete shift reports and clear all exceptions from daily staffing in a timely manner
Ensure that personnel adhere to established company safety regulations- Proper PPE
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifest, and baggage and cargo routing tags.
Assist in the baggage handling area.
Become certified and maintain all necessary training courses essential for the job
Other duties as assigned.
Qualifications:
Must be 18 years of age;
Must have a High school diploma, GED;
Ability to proficiently read, write and speak English;
Excellent communication skills;
Able to remain calm and efficient under pressure, and diffuse escalated situations with or without assistance.
Competent in handling difficult situations;
Ability to safely lift up to 70 pounds; Advanced computer skills;
Must pass all pre-employment testing to include drug testing and a physical;
Must be able to obtain and maintain all required Airports and Custom badges/seals;
Must be able and flexible to work variables shifts including overtime, weekends and holidays;
Must be comfortable working in all weather conditions.
Benefits
Advancement Opportunities to Supervisor
Three Health Plans through Meritain Health that offer a variety of coverage
Two Dental Plans through Delta Dental
Vision Insurance Plan through Met Life Vision
Paid Vacation
Accident Coverage Plan
Critical Illness Coverage Plan
Hospital Indemnity Coverage Plan
Company Paid Employee Basic Life and AD&D Insurance $20,000.
Voluntary Life and AD&D Insurance
Voluntary Short-Term and Long-Term Disability Insurance
401K Savings Plan
Employee Assistance Program
Prepaid Legal Coverage Plan
Identity Theft Protection Plan
Pet Discount Coverage and Pet Insurance Plan
Uniform Provided
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Service