Account Manager (Marketing)

Job Purpose

The Account Manager services individual client accounts from start to finish on all aspects of the client's participation. The majority of the Account Manager's specific role begins once the contract is signed, and the sale is complete. They will focus on quality customer service, project managing the fulfillment of purchased assets, upselling the client on additional promotional assets, and serving as their primary point of contact at SXSW. This role is charged with providing the best possible user experience for the client to increase retention rates and individual client spends year over year. In addition, they will streamline and increase efficiencies with internal communication, all leading to higher revenue for the Sales Group and SXSW.

Duties & Responsibilities

Responsibilities include, but are not limited to:

• Serve as the primary contact for individual clients in assigned categories after the sale is complete.
• Project manage fulfillment of clients' purchased assets such as advertising placements, digital products and social media campaigns, registrations, housing, events, lounges, etc. (not an exhaustive list)
• Upsell client on additional opportunities where possible to enhance client's presence and to supplement assets already purchased.
• Lead monthly client communications during the fulfillment phase to ensure customer success.
• Liaise with Sales Group colleagues and other SXSW departments to facilitate fulfillment of assets while remaining the primary point of contact for the client.
• Process and qualify inbound leads, including the sales@ inbox, inbound calls, and miscellaneous CRM leads from the HubSpot form as divided amongst all Account Managers.
• Assist with project management, administrative tasks, and information management as needed.

Qualifications & Skills 

• Knowledge of SXSW products and internal systems.
• Strong written and verbal communication skills.
• Ability to effectively balance multiple clients and client tasks simultaneously.
• Strong problem-solving skills.
• A minimum of two years' experience with HubSpot CRM and Airtable.  Filemaker experience a plus.

Physical Requirements

Frequently required to sit and/or stand for long periods of time, with or without accommodation. Manual dexterity is required for keyboard, computer and office equipment use.

Work Location & Schedule

Position is located in Austin, Texas.  Core business office hours are Mon-Fri, 10am – 6pm. Team members are expected to be in office at least three days per week, may work remote the other two days. Must be available to work additional hours from January – March to include evenings and weekends.