Barnes Healthcare Services
Customer Experience Specialist - Jacksonville, Florida (Administrative)
Why choose Barnes?
We Take Care of People
Barnes Healthcare Services is a mission-driven integrative healthcare organization that is passionate about improving the quality of life for those we serve, not by generating profit. We provide infusion and nutrition services, respiratory and home medical equipment & services, and community and infusion pharmacy services. Our vision is to lead the transformation of healthcare – providing innovative, results-driven care and service to our patients and customers.
Founded in 1909, Barnes Healthcare Services is a fourth-generation, family-owned organization. We operate nine locations serving communities throughout Georgia and North Florida, thanks to our amazing team of nearly 300 employees.
How We Take Care of You
Barnes Healthcare Services takes a holistic approach to care for our teammates by providing:
Incredible Culture – Everything we do is grounded in our core values of compassionate care, integrity, trust, dedication, and innovation.
Meaningful Work – You will be surrounded by passionate professionals who are on a mission to take care of people and transform healthcare.
Professional Growth – You are empowered to become the best version of yourself through ongoing education, training & development opportunities designed to help you achieve your full potential.
Personal Wellness – We encourage you to live your best life by focusing on work-life balance, offering wellness coaching and education, and providing resources through our Employee Assistance Program.
Opportunities to Serve – We strive to be a positive light in the communities we serve, and you are invited to join any of our company-wide initiatives and/or use the 40 hours of volunteer time off provided to contribute to a cause of your choice.
Competitive, market-based compensation and benefits that include:
What We Need From You
Barnes Healthcare Services is seeking a Customer Experience Specialist that has the primary responsibility of handling initial customer contact either in person, via the web, or over the telephone. Customer contacts might be with the patient, caregiver, referral source, commercial account, or payor. The CX ensures all customer orders are received, qualified, and processed in accordance with procedure, and in a timely, efficient, accurate, and courteous manner. They often are involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints.
The CX will lead responsibilities for the location, charged with coordinating activities of the location or work in conjunction with the Operations Manager requirements. The CX will lead all staff of the location, assist the Operations Manager, and report all staff activities as assigned.
PRIMARY RESPONSIBILITIES
MAINTAIN CUSTOMER EXPERIENCE
COORDINATION OF CARE & PATIENT NAVIGATION
KNOWLEDGE OF THERAPY AND SERVICES PROVIDED
MAINTAIN ACCREDITATION STANDARDS AND COMPANY COMPLIANCE
ACCOUNTABILITY
CONTINUOUS TEAM BUILDING
QUALIFICATIONS