Lenbrook Square Foundation
Housekeeping Operations Manager (Maintenance)
Job summary:
Responsible for planning, organizing and directing activities of associates in Housekeeping Department to
ensure safe, smooth and efficient operations and providing the best patient experience possible.
Essential functions of the job:
• Plans and administers activities of the Housekeeping Associates to ensure continuous operation and timely delivery of services. Establishes priorities, assigns work, and monitors performance, quality, and timeliness. Assigns and reassigns work based on workload and daily priorities.
• Gives direction, motivation, and guidance to the Housekeeping Department to accomplish estab-lished standards to meet or exceed customer satisfaction.
• Plans, organizes, and directs short- and long-term departmental activities in accordance with
regulatory and accrediting organizations.
• Functions as a resource to staff and campus team members.
• Communicates clearly and effectively with direct reports, the campus team, the immediate supervi-sor, and interdepartmentally.
• Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management.
• Demonstrates effective written communication skills in written reports.
• Attends administrative meetings and participates in assignments as requested.
• Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines.
• Facilitates, creates, distributes, and maintains all necessary reports and documentation. Assures that Monthly and Hours Reports are consistently accurate and on time.
• Plans and implements staff scheduling, position controls, and attendance control procedures.
• Assures all supplies/equipment are purchased through approved vendors.
• Assesses and utilizes appropriate data to improve operations.
• Views everything with a process improvement mindset.
• Always promotes a customer service mindset to both internal and external customers.
• Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.
• Demonstrates commitment to achieving resident satisfaction and associate engagement targets for the organization and department(s).
• Practices and promotes the customer skills as provided through on-going training and in-services,
including customer retention and service recovery.
• Develops/coaches associates to ensure fullest potential is reached.
• Oversees the recruitment, hiring, training, development, coaching and mentoring and management of associate within assigned departments.
• Ensures work assignments and schedules meet department and facility needs to maintain quality standards.
• Ensures department Training Programs are being conducted within appropriate timeframes.
• Knows all procedures, or associate personnel manuals and meets all regulatory agency require-ments.
• Maintains current knowledge of grievance and disciplinary procedures. Communicates effectively and maintains competent coaching and counseling skills during performance review and associate
discipline process.
• Demonstrates knowledge of applicable health and safety regulations and safety poli-cies/procedures.
• Ensures department compliance with all regulations and policies.
Skills and aptitude required:
• Must be able to plan, organize, develop, interpret, and implement the programs, goals,
objectives, policies, and procedures of Lenbrook.
• Knowledgeable of appropriate healthcare environmental services procedures.
• Effective organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to maintain quality and safety standards.
• Ability to maintain proper levels of confidentiality.
• Ability to learn and practice healthcare environmental services procedures.
• Ability to work closely and professionally with others.
Physical requirements:
• Ability to stand and walk short and long distances for extended periods of time.
• Must be able to lift and carry objects more than 50 pounds.
• Requires reaching above, below and at shoulder level.
Education and experience required:
• Bachelor's degree in hospitality or similar industry preferred.
• 3+ years management experience in healthcare field or boutique hotel industry.
• Basic knowledge of MS Office.
• Flexible schedule, able to work evenings, weekends, and holidays.