AMOSKEAG HEALTH
Interpreter (Finance)
Provide direct services of verbal interpretation for patients. This may be with a provider, an ancillary staff person, business office, billing department, nurse, or other any other staff interacting with a patient via phone or on site.
Provide translation of documents from English into the target language. This may include forms, handouts, brochures, instructions or other written materials produced by Amoskeag Health or external facilities or organizations that are deemed necessary by the clinical staff or supervisor to facilitate care or education. This specifically may include (but is not limited to) forms developed by Amoskeag Health or by other facilities that are necessary for the patient's care, such as procedure preparation instructions for surgery or diagnostic exams, discharge instructions, consents for care, or other related documents that may come from the hospital or a specialist's office.
Assist with phone calls to and from patients who speak the target language. This includes taking direct incoming phones calls (or returning messages) from the target language line/voicemail system, and making outgoing phone calls to patients at the behest of clinical and business office staff. These phone calls may be about any issue related to their care or account here at the health center. Examples include (but are not limited to): lab results, appointments (changes or additions), medication (changes or additions), referrals to external facilities, problems with insurance coverage, etc.
Provide assistance to patients in the coordination of care for needed services internally or externally. Because language is a barrier, if we may need to assist patients in coordinating care or entry into other programs or facilities. This may include providing education to patients about how to access services, what information they need to gather, what preparation they need to make for a procedure, or other related information, or to actually make calls on behalf of the patient because of their inability to speak sufficient English to complete the process on their own.
Assist with translation from target language to English of forms the patient may have completed on their own that now must be translated to English. This may be a verbal read back of forms (such as intake information that needs to be entered into the computer), or written translation of such items as patient satisfaction suggestions provided by patients in their language of origin, or records of medical care provided in their home country that are in the target language.
Provide cultural orientation/education to staff if situations occur where a cultural context may need to be taken into consideration to provide the best care for a patient.
Assist staff in evaluating the accuracy and cultural appropriateness of various materials and programs that may be utilized with patients.
Must be trained on and utilize the practices schedule system and electronic medical record to document the care provided to patients, phone calls made to patients, handouts and letters given to patients. The Interpreters will work with patient appointment making (internal and external) related to their care and provider recommendations, and will be familiar with the various kinds of foreign language information available to patients at the health center. They may be asked to distribute this information to the patient (such as a Cholesterol Handout), or to help us research other materials to supplement our resources.
Demonstrate sensitivity to the cultural diversity of the population being served.
Extra duties as may be assigned by supervisor.
Attendance at staff and departmental meetings, including safety and other in-services.