COVID Vaccine Clinic Representative JOB SUMMARY: The COVID Vaccine Clinic Representative is responsible for the answering of the phone for COVID vaccine related questions, initiating phone notes and routing to the appropriate desk top, scheduling appointments as they arise and assisting patients and other inquiring Amoskeag Health parties. Pre-registering patients into VINI and calling patients to schedule COVID vaccine appointments.
JOB RELATIONSHIP: Reports to: COVID Vaccine Program Manager .
RESPONSIBILITIES & AUTHORITIES: 1. Answer all incoming calls, handle/route as appropriate or take messages and distribute in a timely manner. 2. Responsible for making reminder phone calls for missed appointments and other appointment related issues. 3. Schedule patients in computer and in VINI 4. Make outbound calls to schedule patients and answer questions 5. Attend vaccine clinic meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation. 6. Attend and participate in other Health Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation. 7. Attend mandatory safety-related in-services as designated by Senior Management Team. 8. Sensitivity to cultural diversity of population being served. 9. Follow all Personnel Policies as described in Employee Orientation Handbook received at the time of employment. 10. Other responsibilities as assigned by supervisor. KNOWLEDGE/SKILLS/ABILITIES: In addition, individual must possess these knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to posses the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.
1. Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips. 2. Ability to express or exchange ideas by means of the spoken word. 3. Ability to receive detailed information through oral communication and make fine discrimination in sound. 4. Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Excellent listening skills. 5. Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time. 6. Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects. 7. Excellent written, verbal communication and social skills. 8. Ability to endure periods of heavy workload or excessive stress. 9. Ability to wear equipment such as safety glasses, gowns, etc. 10. Knowledge of database and spreadsheet software systems. Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired. 11. Ability to transport self to meetings, event and affiliated vendors. 12. Not substantially exposed to adverse environmental conditions. 13. Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice. QUALIFICATIONS: 1. Education/Training: Medical Terminology is preferred 2. Customer service experience preferred. 3. Experience: Bilingual in English and Spanish preferred but not required. Skills: Ability to work independently.