NICE Actimize is seeking a Technical Support Engineer. Our behavioral analytics / machine-learning platform is the leader in providing Fraud Detection solutions.
The position will be based in Utah or California.
Responsibilities:
Provide Tier 1-2 Technical Support to customers and partners on product and integration issues.
Support product usage questions and customer education.
Troubleshoot network and data feed issues including VPN connection errors, improperly decrypted files, SFTP misconfiguration, etc.
Engage with enterprise accounts on the phone and may be required to participate in customer account reviews as subject matter expertise.
Resolve the majority of issues on first interaction basis.
Use Salesforce Service Cloud and Jira to intake, manage, and facilitate issue resolution.
Required Skills and Experience:
Experience in networking, data exchange, browsers, Linux, SQL, etc.
Strong verbal and written communications.
High level of responsiveness in both phone and e-mail communications.
5+ number of years of experience in Technical Support of a related field.
BA/BS Degree in a technical field.
Additional Preferred Qualifications:
Experience in the banking industry is desired.
A programming and scripting background in Python, Bash, and\or other programming languages is a plus.