Travel Team Member Service Representative/Travel Team Member Service Specialist (back up) (Administrative)
Member Service Representative:
Essential Responsibilities:
- Handling monetary transactions for members.
- Reviewing member accounts in order to make appropriate decisions regarding the requested transaction.
- Accurately keeping a cash drawer in balance on a daily basis.
- Accurately processing monetary transactions in a timely fashion.
- Promote TowneBank and its products and services.
- Following the Banks security guidelines on a daily basis.
- Staying abreast of the Bank's check cashing policies and procedures, and federal laws to verify checks, cash, and examine documents for essential elements.
- Provides exquisite service to member in person, on the phone or by email.
- Displays a professional appearance and behavior.
- Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Member Service Specialist:
Essential Responsibilities:
- Opens new accounts and performs maintenance on existing accounts
- Interviews members to obtain information and matches members' needs to bank products and services
- Gathers data and accurately completes written documentation and inputs information into the bank's computer system
- Completes appropriate transaction tickets for processing
- Promotes TowneBank as well as all related bank products
- Provides assistance to members in person and on the phone
- Follows the bank's security guidelines on a daily basis
- Handles other branch duties as assigned
- Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Minimum Required Skills and Competencies:
- Prior cash handling experience and/or six months bank teller experience is highly desired
- Has previous experience in providing exquisite member service and/or financial services.
- Has strong written and verbal communication skills.
- Has the ability to understand a member's issue and resolve it in a positive manner.
- Is able to learn new product information and promote benefits to members.
- Has the ability to multi-task.
- Is proficient in Microsoft Office.
- Works well in a team environment.
- Is reliable, punctual, and has flexibility to work in different branch locations with little notice.
- Has reliable transportation in order to work from different branches.
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
