Travel Team Member Service Representative/Travel Team Member Service Specialist (back up) (Administrative)

Member Service Representative:

Essential Responsibilities:

• Handling monetary transactions for members.
• Reviewing member accounts in order to make appropriate decisions regarding the requested transaction.
• Accurately keeping a cash drawer in balance on a daily basis.
• Accurately processing monetary transactions in a timely fashion.
• Promote TowneBank and its products and services.
• Following the Banks security guidelines on a daily basis.
• Staying abreast of the Bank's check cashing policies and procedures, and federal laws to verify checks, cash, and examine documents for essential elements.
• Provides exquisite service to member in person, on the phone or by email.
• Displays a professional appearance and behavior.
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Member Service Specialist:

Essential Responsibilities:

• Opens new accounts and performs maintenance on existing accounts
• Interviews members to obtain information and matches members' needs to bank products and services
• Gathers data and accurately completes written documentation and inputs information into the bank's computer system
• Completes appropriate transaction tickets for processing
• Promotes TowneBank as well as all related bank products
• Provides assistance to members in person and on the phone
• Follows the bank's security guidelines on a daily basis
• Handles other branch duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Required Skills and Competencies:

• Prior cash handling experience and/or six months bank teller experience is highly desired
• Has previous experience in providing exquisite member service and/or financial services.
• Has strong written and verbal communication skills.
• Has the ability to understand a member's issue and resolve it in a positive manner.
• Is able to learn new product information and promote benefits to members.
• Has the ability to multi-task.
• Is proficient in Microsoft Office.
• Works well in a team environment.
• Is reliable, punctual, and has flexibility to work in different branch locations with little notice.
• Has reliable transportation in order to work from different branches.
• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.