Drives to wherever needed to fill in at any and all of our branches and department locations in Virginia Beach, Norfolk, Portsmouth, Suffolk or Chesapeake.
Agrees to work when called upon. Must be available to fill in for vacations, medical leaves, and other absences. (Holidays are a popular time to be available.) A lot of times absences are unplanned so the on-call receptionist must be prepared to work “spur of the moment”.
Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
Operates the department's or branch's main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
Becomes familiar with TowneBank's locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
Assists the branch or department team with a variety of day-to-day duties as requested
Assists with copy projects
Other duties as assigned
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Minimum Physical Requirements:
Must be able to travel to locations throughout the territory listed above.
Sitting 60% of the time
Walking to the teller line and to other co-workers several times daily to deliver mail and customers' transactions
Escorting customers to other branch personnel
Assisting elderly and handicapped customers when entering and leaving the building
Operating the copy machine several times a day
Walking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machine
Maintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stooping
Preparing and monitoring coffee and refreshments for customers
Environmental Conditions:
Normal business environment
Receptionist area is located near the main doors which can result in a change in air temperature throughout the day