Service Manager (Project Management)

Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
Community AppearanceIntentional PresentationExceptional HomesPrompt AttentionResident Satisfaction
The 5 Ps
PersonalityPurposePassionPreparationParticipation
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities
Responsible for managing the day-to-day maintenance operations of your assigned community and serving as a mentor to Service Technicians and Grounds KeepersProcess and schedule service requests to remain in compliance with 24-hour policies; initiate follow up procedures for service requests and communicate action plan to resident for service requests not able to be completed within 24-hours; and obtain and document feedback regarding maintenance performedSchedule and coordinate Maintenance personnel availability to ensure 24/7 coverage for the communitys emergency on-call servicesCoordinate services such as trash collection, extermination, painting, and carpet cleaning/replacement, and others as neededImplement emergency procedures in conjuncture with Community ManagerUpdate make ready board and Onesite daily. Ensure all vacant units are market-ready for occupancy and comply with company standards.Perform preventative maintenanceAssist with recruiting, interviewing, hiring, and training individuals for an effective service and grounds staffConduct daily property walks and remove litter, debris, and pet waste; Complete monthly property walk with Community Manager to maintain Carter-Haston's 5 Basic StandardsResponsible for snow/ice removal of community including walkways, sidewalks, and parking lots
Assess service team members performance to gauge effectiveness and adherence to company policies and procedures; develop corrective action or performance improvement plans as neededSchedule and inspect work performed by outside contractors/vendorsControl expenditures, maintain shop inventory and supply levels, and stay within the parameters set forth in the approved annual budget in conjuncture with Community ManagerFill in as Assistant Service Manager, Service Technician, Groundskeeper, or Housekeeper should the need arise