PrecisionLender
Product Specialist (Finance)
PrecisionLender is built on a single overarching belief… that helping our clients succeed is the only way to ensure that our company succeeds. Everything we do, every decision we make, reflects that belief.
We start by hiring for character traits like empathy, modesty, respect, trust, reliability, and patience. After that, we stay out of the way and let our people do what's best for the client.
Company Overview:
PrecisionLender's pricing and profitability platform helps commercial bank relationship managers make smart, real-time pricing decisions and deliver superior customer service. Andi®, our virtual pricing analyst, uses artificial intelligence to glean and deliver insights from the thousands of deals priced daily in the platform. Using PrecisionLender, banks grow faster with stronger and more profitable relationships. Our product is used globally by 200+ banks and 10,000+ relationship managers to price more than $1 trillion in commercial loans.
What You'll Do Here:
As a Product Specialist, you'll be part of the Product Development team and work closely with our software engineers and product managers. You'll use your expert knowledge of PrecisionLender's platform to provide our clients with excellent support, and to find ways to improve our product and processes.
This remote position will be supporting customers in various times zones, mainly focused on providing support to west coast based clients. The working hours will be 12:00pm - 8:00pm EST.
We're not a call center, and we don't have tiered support. You'll be empowered to take our clients' needs and suggestions and act on them. Our Product Specialists work on a myriad of different projects, including teaching clients how to use PrecisionLender, answering their questions, writing self-service articles for our Knowledge Base, testing new software, helping our developers troubleshoot bugs, and keeping our clients up-to-date with our newest features. You have stellar written and verbal communication skills, and the gift of explaining complicated things simply.
You're driven and persistent, so you look for ways to make our processes better and then you make those plans reality. Your scrappiness makes you a natural problem solver who doesn't give up when you don't know all the answers right away. You'll have the resources you need to continually hone your skills and improve your knowledge.
Requirements:
This role is open to entry-level through senior-level applicants with experience supporting others, either in a formal Client Support role or elsewhere. You may already have experience working in the financial industry or for a software company, or you may not; what's most important is your enthusiasm to learn. To be successful in this role, you'll need to be empathetic, resourceful, and humble.
Would YOU Thrive Here?
We aim to build an entire company of doers, and much will be expected of you. If you have never felt intellectually and professionally challenged before, think long and hard before applying for this position. You will be surrounded by \"A players\" who expect you to perform at their level every day, and you will have the very best supporting cast to bring your greatest ideas to life. That's right, YOUR ideas. There's no hierarchy of \"idea people\" around here... we focus on doing whatever is best for the business.
What You'll Get:
PrecisionLender strives to provide a generous and comprehensive benefits package to help you stay healthy, feel secure, and maintain a great work/life balance. We offer competitive pay, medical, dental, vision, disability, 401k, real raise and bonus potential, and contribute to your Health Savings Account (HSA). Our open vacation, sick day, have-to-go-wait-for-the-cable-guy policy is similarly generous, feel free to ask. On top of all that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help YOU succeed.
How You Should Apply:
We're looking for people who pay attention and care about their future. That means SKIPPING the one-click \"Apply Now\" button on Indeed or LinkedIn. If you want to be considered for this position, you'll need to answer each of the questions in the \"Apply for this Job\" section on the PrecisionLender Careers Page (http://precisionlender.com/careers/).
PrecisionLender is an Equal Opportunity Employer, including disabled and veterans. If you need assistance with the application process due to a disability, please contact us by email at careers@precisionlender.com or by phone at 980-297-7100. You will need to provide your contact information and the nature of your accessibility issue. Any offer of employment is expressly contingent upon successful completion of a background check and drug screening.
PrecisionLender is committed to protecting the personal information that you provide to us as part of the recruitment process. Please review our Privacy Policy for additional detail (https://precisionlender.com/privacy-policy/).