Position Summary

This position is responsible for leading a team of professionals that create content for J. J. Keller Human Resources products and services, across multiple formats (i.e. digital, print, trade publications, on-line subscription services, etc.). This role leads a team ensuring business results are achieved and internal/external customer service expectations are fulfilled.

At J. J. Keller, we value flexibility. This position can work either fully remote from within the US, a blend of on-site and remote, or fully in the office at our Neenah, WI headquarters. This is an important and exciting opportunity to make a difference in leading a function key to J. J. Keller's purpose and core competency in helping our customers protect people and the businesses they run. Apply today to learn more!

Job Responsibilities

• Leads, develops and coaches team:
  • Provides clear expectations, feedback and recognition
  • Participates in the hiring/selection process
  • Writes and conducts performance evaluations and progress reports
  • Handles associate relations issues
• Delivers results in line with the following key metrics/accountabilities:
  • On-time performance
  • Project cost management
  • Team chargeability/absorption
  • Associate retention
• Researches, writes, reviews and/or edits material for guides/manuals, handbooks, newsletters and on-line services.
• Provides regulatory knowledge, industry best practices, product knowledge and training support to external customers via phone and e-mail, webinars, presentations at outside events, and writing outside articles.
• Provides consultation to product/service line managers, development resources, executives and others onstrategic or high-profile initiatives.
• Researches, develops and reviews material for unique or custom projects to support Custom Solutions, Managed Services, Consulting Services and sales channels.
• Establishes and develops agency, industry and other relevant contacts through correspondence, phone and direct personal contact.
• Suggests new products/services and revisions of existing products/services.
• Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines. 
• Manages expenses in line with departmental budgets and corporate business conditions. 
• Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace. 

Qualifications

Experience:

• 3+ years experience in a related role.
• Prior leadership experience.
• Experience with Human Resources subject matter/market is strongly preferred.

Education:

• Bachelor's Degree in Journalism, English or other related field, e.g. a subject specific to assigned J. J. Keller market.

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite.
• Strong oral and written communication skills.
• Strong organizational and time-management skills.
• Demonstrated leadership abilities.
• Ability to coordinate and direct work flows for multiple individuals and projects.
• Demonstrated ability to work effectively with other departments. 

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.