Front Desk Supervisor - Motel (Finance)

JOB SUMMARY: Under general supervision, supervise the work of the housekeeping staff. Assist in overseeing the operation of the main lobby reception desk.

UNIQUE JOB REQUIREMENTS:
Basic bookkeeping, computer and clerical skills with the ability handle multiple tasks simultaneously in a friendly and positive manner. Must project a friendly and professional image. Ability to speak, write and read Spanish preferred but not required.

JOB TASKS (IN ORDER OF IMPORTANCE):
- Supervise, train, schedule, motivate and evaluate housekeeping staff.
- Inspect rooms and outdoor areas to ensure that cleaning standards are met.
- Track use of cleaning supplies, prepare an inventory and order supplies as needed.
- Report maintenance problems and write work orders to assure facilities are ready for guests.
- Coordinate with Carousel Motel to supply labor, purchase supplies as needed.
- Act as Manager on Duty in the absence of Front Desk Supervisor or Director of Motel Operations.
- Perform all Guest Service Representative duties
- Perform Housekeeping duties when necessary.
- Assist in the ordering of breakfast supplies, wine and cheese, office supplies and interact with vendors and delivery
staff.
- May drive own vehicle between hotels and to pick up supplies from the store or vendors.
- Perform and record inventory of supplies for the front desk and housekeeping.
- Maintain lost and found department.
- Other duties as assigned.

RELATIONSHIPS INTERNAL:
Interacts with all motel employees and the VP of Hospitality and Lodging. May possibly have contact with all levels of Santa Cruz Seaside Company employees.

RELATIONSHIPS EXTERNAL:
Extensive contact with guests, vendors, and delivery persons.

TRAINING AND EXPERIENCE:
One year of hotel/motel front desk and some housekeeping experience. Previous supervision experience helpful.

KNOWLEDGE, SKILLS, AND ABILITIES:
-Knowledge of cleaning techniques and supplies.
-Knowledge of the techniques of supervision.
-Ability to supervise, train, motivate, evaluate, and schedule work.
-Ability to speak, write and read Spanish preferred.
-Ability to champion teamwork, coordinate and facilitate work among staff.
-Ability to meet and greet the public in a positive and friendly manner and to resolve guest complaints satisfactorily.
- Ability to deal tactfully with problems and complaints using independent judgment.
- Ability to handle multiple tasks.
- Ability to interpret policies and procedures and train staff members regarding same.
- Ability to learn and apply clerical office procedures and to keep complete and accurate records.
- Ability to operate a computer, multiline telephone console, and operate a 10 key calculator.
- Ability to learn hotel specific software and use computerized booking systems.
- Ability to report any unusual or suspicious conditions or circumstances.
- Ability to work independently and as part of a team.
- Ability to pass Safe Food Handling Test.

PHYSICAL REQUIREMENTS:
-Ability to stand for up to 7- and one-hour hours and to work in a confined space with limited access.
-Ability to lift, drag or pull up to 50 pounds.
-Ability to hear normal conversation on the phone and in person.
-Ability to see, read and interpret documents and paperwork.

LICENSES AND INSURANCE:
Possess and maintain a valid California U.S. Driver's License at the time of hire. Required to maintain automobile liability coverage with a minimum of $15,000.00 bodily injury one person/$30,000.00 bodily injury total accident/$5,000.00 property damage coverage per California's minimum liability insurance requirements. (Required if the employee will at any time use own vehicle to perform company business functions.)

TESTING UPON OFFER OF HIRE:
drug screen, criminal background check, and On-Duty Meal Period Waiver

REPORTS TO:
Manager of Motel Operations

SUPERVISES DIRECTLY:
Housekeepers