JOB SUMMARY: Under general supervision, supervise the work of the housekeeping staff. Assist in overseeing the operation of the main lobby reception desk.
UNIQUE JOB REQUIREMENTS: Basic bookkeeping, computer and clerical skills with the ability handle multiple tasks simultaneously in a friendly and positive manner. Must project a friendly and professional image. Ability to speak, write and read Spanish preferred but not required.
JOB TASKS (IN ORDER OF IMPORTANCE): - Supervise, train, schedule, motivate and evaluate housekeeping staff. - Inspect rooms and outdoor areas to ensure that cleaning standards are met. - Track use of cleaning supplies, prepare an inventory and order supplies as needed. - Report maintenance problems and write work orders to assure facilities are ready for guests. - Coordinate with Carousel Motel to supply labor, purchase supplies as needed. - Act as Manager on Duty in the absence of Front Desk Supervisor or Director of Motel Operations. - Perform all Guest Service Representative duties - Perform Housekeeping duties when necessary. - Assist in the ordering of breakfast supplies, wine and cheese, office supplies and interact with vendors and delivery staff. - May drive own vehicle between hotels and to pick up supplies from the store or vendors. - Perform and record inventory of supplies for the front desk and housekeeping. - Maintain lost and found department. - Other duties as assigned.
RELATIONSHIPS INTERNAL: Interacts with all motel employees and the VP of Hospitality and Lodging. May possibly have contact with all levels of Santa Cruz Seaside Company employees.
RELATIONSHIPS EXTERNAL: Extensive contact with guests, vendors, and delivery persons.
TRAINING AND EXPERIENCE: One year of hotel/motel front desk and some housekeeping experience. Previous supervision experience helpful.
KNOWLEDGE, SKILLS, AND ABILITIES: -Knowledge of cleaning techniques and supplies. -Knowledge of the techniques of supervision. -Ability to supervise, train, motivate, evaluate, and schedule work. -Ability to speak, write and read Spanish preferred. -Ability to champion teamwork, coordinate and facilitate work among staff. -Ability to meet and greet the public in a positive and friendly manner and to resolve guest complaints satisfactorily. - Ability to deal tactfully with problems and complaints using independent judgment. - Ability to handle multiple tasks. - Ability to interpret policies and procedures and train staff members regarding same. - Ability to learn and apply clerical office procedures and to keep complete and accurate records. - Ability to operate a computer, multiline telephone console, and operate a 10 key calculator. - Ability to learn hotel specific software and use computerized booking systems. - Ability to report any unusual or suspicious conditions or circumstances. - Ability to work independently and as part of a team. - Ability to pass Safe Food Handling Test.
PHYSICAL REQUIREMENTS: -Ability to stand for up to 7- and one-hour hours and to work in a confined space with limited access. -Ability to lift, drag or pull up to 50 pounds. -Ability to hear normal conversation on the phone and in person. -Ability to see, read and interpret documents and paperwork.
LICENSES AND INSURANCE: Possess and maintain a valid California U.S. Driver's License at the time of hire. Required to maintain automobile liability coverage with a minimum of $15,000.00 bodily injury one person/$30,000.00 bodily injury total accident/$5,000.00 property damage coverage per California's minimum liability insurance requirements. (Required if the employee will at any time use own vehicle to perform company business functions.)
TESTING UPON OFFER OF HIRE: drug screen, criminal background check, and On-Duty Meal Period Waiver