The Records Manager oversees the operational and strategic records & information management services at an Epiq client with the primary focus of achieving service level agreements and surpassing client expectations. This position ensures that the client is receiving the optimal level of service in support of receipt, arrangement, storage, preservation, destruction and safeguarding client and administrative records.

Essential Job Responsibilities

Follow established guidelines and procedures for creating, circulating, storing, tracking, transferring, and destroying client records
Serve as the principal liaison between Epiq, the client's administration and Records Staff
Track the circulation of files to and from client staff in Records Management System (RMS) database
Manage all Records Staff employed at the site, including recruiting, training, performance management and development
Manager process to regular inventory of files stored onsite in client facilities, including exception reporting
Assist client with file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment as instructed
Assist client with retention activities, including obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment or secure destruction as instructed
Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content
Oversee Records Specialist in Philadelphia, NYC, DC and Minneapolis
NO travel required

Qualifications & Characteristics

High School Diploma and college preferred or equivalent years of Records Management experience
Possess a minimum of 3 years' experience managing a Records Management operation (law firm required)
Legal Records experience required - MUST have Legal Records experience
Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager (FileSurf), LegalKey and/or similar Records Management Systems
Familiarity with iManage Work, NetDocuments, OpenTEXT DM and/or similar Document or Enterprise Content Management Systems
Working knowledge of Microsoft Office products, including Outlook, Word, Excel and Teams
Excellent communication (verbal and written) skills
Experience transitioning to an electronic environment
Ability to lift to 30 lbs., and stand on a consistent basis

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.