Academic Technology and Media Coordinator (Media)

This position is the first point of contact for students and associates with regard to learning resources, media and technology on campus. The Academic Technology and Media Coordinator manages all aspects of the Learning Resource Center and provides initial support for computing technology & equipment and other digital resources used on campus and in the classroom.

Key Responsibilities

• Maintain Learning Resource Center hours of operation.
• Manage inventory of Learning Resource Center including purchase of new materials in coordination with Program Directors.
• Maintain software on student facing computers.
• Facilitate tutoring and advising appointments for students with Faculty and Lamplighters.
• Assist students with basic study skills, time management, and other academic skills.
• Attend orientation for new students to introduce the Learning Resource Center.
• Assist locally with launch, training and support for digital learning materials.
• Provide initial technical support to all users of technology on campus and resolve issues as and when possible.
• Coordinate with Campus Support Center IT department for resolution on more complex issues.
• Record, track and effectively communicate all technology related information.
• Attend regularly scheduled calls led by Campus Support Center IT and/or Academic department.
• Other duties as assigned.

Experience/Education:

• Baccalaureate degree in technology or education.
• Knowledge of library systems and procedures.
• Expertise with Microsoft Windows and Office products.
• Ability to perform basic troubleshooting and effectively communicate findings to associates with varying levels of technical expertise.
• Knowledge of basic computer hardware and networking concepts
• Excellent interpersonal and communication skills.
• Working knowledge of online Learning Management Systems, Canvas preferred.

Other Comments/Requirements:

This role is required to occasionally work after-hours or weekends as necessary to perform tasks that may otherwise cause a disruption.