Retail Supervisor- Paradies Lagardere Travel Retail -TPA (Sales)
Position Description Summary:
Zone Managers (retail supervisors) at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions and coach sales associates, oversee merchandising and replenishment standards, and provide overall shift supervision within the shops.
A Zone Manager is assigned specific responsibilities within zone(s), terminal(s), or in other support areas. They provide assistance and support to the management team in achieving sales goals and executing First Class Service.
Duties and Responsibilities:
- Provide First Class Service to customers and model sales behaviors with every customer
- Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
- Facilitate opening and closing procedures for stores, and total location
- Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions
- Ensure store merchandising standards are consistently executed per the company guidelines
- Coordinate and monitor staffing levels to maximize sales and improve customer experience
- Achieve sales goals by implementing promotional programs, merchandising initiatives, and executing special events
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business relationships within the airport community
- Contribute feedback on Associate reviews and provide input on Associate counseling
Position Qualifications:
- High school diploma or equivalency required / Bachelor's degree preferred
- Ability to work various shifts in a 7/365 day team oriented environment
- Excellent customer service skills and ability to communicate effectively using the English language
- Strong interpersonal/organizational skills with ability to motivate others
- Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
- Proficiency required in reading, writing, mathematics, cash handling/ reporting
- Computer literacy and working knowledge of MS Office preferred
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
- Standing for long periods of time and the ability to work in environments with varying temperatures
- Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
