Independence Blue Cross LLC
Supervisor Customer Service Workforce Analysis (Finance)
Bring your drive for excellence, team orientation and customer commitment to Independence; help us renew and reimagine our business and shape the future of health care. Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-oriented people to join our team. If this describes you, we want to speak with you.
The Workforce Management Supervisor (WFM) duties include leading a team that is responsible for planning and generating quality volume and handling time forecasts that enable the team to create optimized work schedules for a staff of more than 500 full-time associates and vendor resources. The WFM Supervisor is also responsible for generating detailed analytics and presentations for all volume and call center metric data.
Key Responsibilities:
Qualifications