IT Manager, Customer Experience (Finance)

Role Overview and Responsibilities

The role of a IT Manager for marketing, e-commerce, and customer portal is vital in today's digital landscape. As businesses strive to enhance their online presence and optimize customer interactions, this position combines technical expertise with strategic vision to drive success across multiple digital platforms.

Key Responsibilities 1. Set up the Dev Ops and Project Delivery operation leveraging internal and external resources, including setting up the necessary process and manage infrastructure. Needs to be able to direct solution architects, developers, and conduct code review, etc. 2. Team Leadership

Leadership and team management are integral to this position. The IT Manager leads a team of IT professionals, providing guidance, mentorship, and fostering a collaborative work environment. They are responsible for recruiting, training, and retaining talent to build a high-performing team.

3. Vendor Relations

Maintaining relationships with vendors and service providers is essential for the successful implementation of technology solutions. The IT Manager negotiates contracts, evaluates vendor performance, and ensures that services are delivered as per agreement.

4. Cybersecurity

Ensuring the security of digital platforms and protecting customer data is paramount. The IT Manager implements cybersecurity measures, monitors for potential threats, and establishes protocols to respond to security incidents. Regular audits and updates are conducted to maintain the highest security standards.

Skills and Qualifications Technical Expertise

Must haves:

An IT Manager must possess deep technical knowledge in areas such as web, eCom, customer portal, cybersecurity, and IT infrastructure. Proficiency in various programming languages, software development frameworks, and cloud computing platforms is crucial. Specifically, AEM, Hybris, Magento, Elastic, PIM/DAM expertise are must haves.

Nice to haves:

• Willingness to expand to other commercial domains such as PROS, CRM/SFDC, Sales Incentive Plan, and InContact (NICE).
• Ability to incorporate AI into SDLC and improve dev team efficiency.

Strategic Thinking

The ability to think strategically and align technology with business objectives is a key skill. This involves understanding market dynamics, anticipating future trends, and developing long-term plans to leverage technology for business growth.

Project Management

Project management skills are essential for overseeing multiple initiatives simultaneously. The ability to plan, execute, and monitor projects, ensuring they are delivered on time and within budget, is critical to the role.