Impark
Help Desk Level II (Finance)
Our continued success is driven by our core values, which are:
Be admirable : Always conduct yourself in an honest and professional manner.
Create positive energy: Choose optimism.
Be a trailblazer : Drive innovative ways to achieve growth.
These values guide our actions and keep us on the right path. At Impark, the most successful people are those individuals who integrate these beliefs into their actions at work, and incorporate them into everyday behavior.
Impark is currently looking for a Full Time Help Desk Level II to work at our Chattanooga, TN location.
POSITION SUMMARY:
Responsible for providing customer care and support services to various users experiencing technical problems and IT issues involving business applications, workplace productivity tools, desktop, laptop, telecommunications and network services. This includes providing support, problem tracking, diagnosis, replication, resolution, escalation and system / application support documentation development.
This role will apply proven communication, analytical, and problem-solving skills to ensure client satisfaction with both operational and project related issues.
The Customer Care specialist also manages project support transition services and strives to achieve timely closure of project implementation issues and ensure a positive synergy exists between project and support teams as well as end users.
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