Client Serv Mgr-Wireless (Personal Services)
Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $85 billion.
Position Title: Client Service Manager - 5E
Primary point of contact for day-to-day resolution of contract issues and dispute communications with customers, legal, finance and business team disciplines. Focus on maintaining and improving customer retention and maximizing existing revenue streams. Drive the lease renewal process and/or ensure contractual obligations of lease terminations are met through identifying options available, analysis of supporting data, and negotiating desired solutions. Support both Internal and External Customers with understanding of rights, obligations, and financial terms of existing agreements.
Essential Job Functions
Reports to: Manager Customer Relations
Title(s) of direct reports (if applicable): N/A
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Ability to travel up to 20%
Additional Information: N/A
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Sales