Area Support Specialist (Information Technology)
DH Pace Company, Inc is seeking to hire an Area Support Specialist based in St. Louis! You will be responsible for performing a combination of training, program administration, and compliance functions related to the company's employee development initiatives, operational and administrative policies, procedures, and processes. You must be available to travel up to 65% of the time, to satellite locations throughout the Central Area, as well as to other regions as required.
A typical day may look like:
- Perform, review and follow up on audit findings, recommend training as needed.
- Develop additional compliance topics to improve over-all performance.
- Act as the Audit point person responsible for developing Remediation Task list, ensuring meetings are held, tasks are completed and are effective.
- Ensure consistency within all offices (size dependent) in the District, Region and Area.
- Monitor COD/Problems, Credit Request, Contract tracking, Web invoicing, Commission plans audit (by spot auditing reports, fully auditing compliance on payment, sign off and approval process including a review of reductions for draws) Tool deducts, Concur---to ensure they are being maintained.
- Identify and propose potential Process Improvement projects.
- In conjunction with Local Market Managers and Corporate Training Department, assist with developing Training Plans for all positions
- Develop a new hire checklist which includes ensuring the employee has all necessary equipment, required software and supplies on their date of hire.
- Assist Team Impact and others with coordinating employee events, community outreach, team building events
- Train employees on new systems
- Assist in onboarding and training new employees during aquisitions
- Coordinate with Training Department on LMS training opportunities-have off-the-shelf ready training plan for each new employee
- Participate in the project to update/clean-up/refresh SOPs
- Be available to travel up to 65% of the time, within the Area to Satellites as well as to other Areas (Regions) as required
- Other duties may be assigned
Qualifications:
- Bachelors degree and a minimum of three (3) years of related experience/training, and process improvement required OR an equivalent combination of education and experience
- Proficiency in MS office
- Excellent time management skills, ability to multi-task, and prioritize work
- Must have a valid drivers license
Why you should consider DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in 24 states. The company is privately held and family operated for over 90 years, with company-wide sales in 2020 over $700M.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
A few perks that you can expect as an employee at DH Pace:
- Medical, Dental, and Vision options
- Paid Holidays
- Paid-time off plan; 16 PTO days annually after only 1 year of service (10 days to start!)
- 401k Retirement plan + Employer Match
- Company paid life insurance
- Discount program/DH Pace partners
- Dress for your day - business casual/jeans friendly work environment
- Opportunity for growth and development
Learn more about DH Pace here!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Administration
