Infrastructure Engineering Advisor (Information Technology)

Help us architect our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or strategy experience? If so, prepare to innovate, create, and inspire. The Red Hat OpenShift Engineering Advisor (Infrastructure Advisor) provides performance and forensic troubleshooting – On Premise and Cloud Infrastructure and applications, Functions as an EOCC Forensics and performance team member and subject matter expert utilizing academic and/or practical systems and/or application level performance skills for analysis, troubleshooting and monitoring of key IT component, Functions as a lead investigator for systems and application outages, issues, and testing. Will function as a primary technical subject matter expert for the Red Hat OpenShift container platform.

About Cigna

Cigna is a global health service company dedicated to helping the people we serve improve their health, well-being, and peace of mind. But we don't just care about your well –being, we care about your career health too. That's why when you work with us, you can count on a different kind of career – you'll make a difference, learn a ton, and share in changing the way people think about healthcare. 

Responsibilities

• Functions as an EOCC Forensics and Performance Team member and subject matter expert utilizing academic and/or practical systems and/or application level performance skills for analysis, troubleshooting and monitoring of key IT components.
• Functions as a lead investigator for systems and application outages, issues, and testing.
• Working experience in leading calls for the Red Hat OpenShift container platform.
• Solicit and provide technical direction into constant improvement in the performance monitoring and analysis process to improve availability and reduce future mean time between failures.
• Understand the technical design, current and proposed usage of infrastructure and IT services, as well as the maximum capacity and target performance of each component.
• Utilize best practices of tooling, metrics, correlation, anomaly detection, methodologies, and education. Utilize expertise in these areas from industry, training, academia, and in-house conceptual testing.
• Provide performance related feedback to Capacity Planners, application and product owners, and platform operations teams. 
• Work with EOCC Incident and Problem Management, application owners, and support towers to lead or assist in resolving any performance or capacity related incidents or severe system/application problems.
• Support application Performance Volume Stress/Resiliency (PVSR) testing with the level of engagement varying by project scope, criticality or when performance problems are encountered during testing.
• Analyze performance information to establish/update performance baselines and projections.
• Report on service and component performance against the targets.
• Provide training and mentoring to other team members and to the IT community on systems and application performance topics in order to create and build better performance troubleshooting skills at various technical tiers and computing disciplines.
• Attendance at continual technical training courses and conferences is required.
• 24x7 support may occasionally be required

Qualifications

• High School diploma; Bachelor's degree preferred.
• In depth knowledge of Linux operating system and VMware hypervisor
• In depth knowledge of container technology, OpenStack, OpenShift, Kubernetes, Pivotal Cloud Foundry
• Familiarity with one or more systems/application/network management and performance tools (Splunk, CA Suite, New Relic, Dynatrace, TeamQuest, Prometheus, Opnet/Riverbed, and WireShark)
• Deep understanding of system capacity and availability concepts
• Knowledge of the project and application development lifecycles as they pertain to resource capacity requirements
• Strong written and verbal communication skills with the ability to interact with all levels of the organization
• Strong problem determination skills.
• Understanding of Java Virtual Machine internals and performance concepts (heap and thread analysis and tools) preferred.
• In depth knowledge of Windows Server operating system preferred.
• Familiarity with AWS, Azure and other public and private cloud services preferred.
• Knowledge of one or more database and middleware technologies (JBoss, WAS, DB2/UDB, Oracle, SQL Server. MongoDB, HADOOP) preferred.
• Familiarity with one or more programming, scripting or configuration management languages (Puppet, Ansible, Python, PowerShell, .NET languages, etc) preferred.
• Vendor training and/or certifications preferred.
• Network analysis skills including packet capture concepts preferred.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com.  Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.