REFRACTIVE SURGERY COUNSELOR - Full Time (Healthcare)
POSITION OBJECTIVE
Counsel and schedule referred patients for refractive surgery. Collect, communicate, and distribute the information necessary for surgery with patients, referring doctors, and Pacific Cataract and Laser Institute (PCLI) offices.
STATUS Full Time Regular
ORGANIZATION Reports to Refractive Surgery Counselor Manager
RESPONSIBILITIES Duties will include but not be limited to:
- Counsel patients and provide information required for surgery booking.
- Schedule surgery time and other necessary appointments.
- Collect and review pre-op data. Provide consistent communication to referring doctors regarding pre-op and post-op co-management.
- Provide complete pre-op data to appropriate PCLI offices.
- Maintain current knowledge of all refractive surgery techniques, processes, etc.
- Collect, review and input post-op data from doctors.
SCHEDULE Monday Thursday: 7:00am - 6:00pm
Friday: 7:00am 2:00pm
Maximum 40 hours per week
SKILLS REQUIRED
- General office skills: keyboarding, telephone, filing, mid-level computer knowledge
- Excellent customer service
- Detail oriented
- Ability to complete tasks
- Excellent accuracy ability
- Excellent written and oral communication
- Excellent organizational skills
- Excellent troubleshooting ability
- Pleasant, cooperative, and flexible personality
- Ability to cope with change
PHYSICAL ABILITIES
- Answer telephone
- Use keyboard
- Lift up to 25 pounds
- Sit for extended periods of time
- Reach and stoop to file levels
