Business Analyst - Firm Services (Education)
Summary/objective
The Business Analyst is responsible for accomplishing objectives through the analysis of business functions and process requirements. The Business Analyst interacts with senior level analysts, local operations managers, and their teams to develop and document business processes based on project requirements. The Business Analyst is also able to communicate directly with clients to further refine processes based on client needs. The Business Analyst interacts with the IT organization to translate project requirements into deliverable systems. The bottom line is that the Business Analyst helps internal and external clients to define problems and then find and implement solutions to those problems using the best practices from Business Analysis, Project Management, Process Improvement, and other relevant disciplines.
Essential functions
The Business Analyst job duties include, but are not limited to:
- Work with project team(s) to establish scope, deliverables, and resources requirements
- Assist in conducting needs assessments and requirements gathering while developing business process models to meet project goals
- Assist in the development and management of user stories, acceptance criteria, test plans, and technical documents
- Assist in development of user training materials, best practice guidance and Level 1 support
- Assist in quality assurance testing, with progression to managing testing process
- Assist in communication of project's progress, problems, resolutions, and other business concerns to appropriate stakeholders in a clear, accurate, and timely manner
- Assist senior team members with administrative tasks, such as systems documentation and developing training materials
- Ability to think outside of the box and perform root cause analysis
- Ability to learn quickly and lead in adapting to new technologies
- Ability to manage multiple priorities, commitments, and projects
- Facilitate meetings with internal and external clients to identify requirements, develop work flows, develop solutions, and manage project phases.
- Possess excellent communication and written skills
- Conduct research to find data sources and information to support projects.
- Self-starter but ability to work well in team environment
- Other tasks that may be required to complete project requirements
Work environment
Work typically performed in a HORNE office setting or remote as needs require
Physical demands
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Travel required
Some travel as business needs dictate
Required education and experience
- Associates or Bachelor's degree in technology, project management, accounting, and/or business discipline
- Candidate will achieve a certification in Business Analysis, Project Management, and/or Process Improvement within the first 12 months
Preferred education and experience
- One (1) to two (2) years' experience as a Business Analyst, Project Manager, or Process Improvement specialist demonstrating a progression in complexity, scope, and number of projects managed.
- Proficiency in use of business analysis, project management tools
- Project Management Professional (PMP) certification
- Certified Business Analysis Professional (CBAP)
- Lean Six Sigma certification
- Proficiency in Microsoft SQL, Power BI, and SSRS
- Proficiency with using data sources to produce reports and dashboards
- Experience with Smartsheet
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Associate
