Solutions Engineer (Sales)

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Job Summary:
This position requires excellent technical and troubleshooting as well as communication skills. The CST Sales Applications Engineer is responsible for providing pre-sales and post-sales technical support for CST Sales, customers and partners.

Use expert technical knowledge and understanding of Compute, Storage and Networking protocols and market dynamics to take the lead in securing technical CST wins. Serve as escalation point for complex technical issues. Work strategically as well as tactically in accounts. Take a leadership role to maximize CST wins. Demo product and represent the business unit at various trade shows and technical conferences.

Duties & Responsibilities:

Responsibilities:

• Become expert on the operation and use of CST protocol analyzer, error injection, hardware and software traffic generators for storage, network and computer bus applications.  Apply protocol knowledge: Ethernet, Fibre Channel, SAS, SATA, PCIe, NVMe and CXL etc.
• Provide product demonstrations and manage product evaluations to support CST Sales and partners.
• Provide product training and technical support to CST customers.  Help NEMs customers use CST tools to develop and test their designs.  Help Enterprise customers characterize and troubleshoot network issues.
• Participate in cross-functional CST processes with Sales, Marketing and Engineering.  Bring customer feedback into the product development process and help shape CST product direction.
• Use Microsoft Dynamics system to clearly document each customer contact. Document and escalate customer requests and report hardware or software bugs.
• Help customers write CST API-based scripts and programs for automating their testing.

Success Indicators:

• Strong technical experience and solid understanding of the storage networking industry and underlying technologies.
• Familiarity with storage and network protocols and architectures (Fibre Channel, Ethernet, SAS, SATA, PCIe/NVMe/CXL ).  Keen interest in keeping up with this rapidly growing technology.
• Experience Windows PC troubleshooting competence.
• Experience in C++, TCL or Python scripting a plus.
• Experience in training material development and technical training delivery skills a plus
• Proven track record contributing to the account team's revenue targets.

Pre-Requisites / Skills / Experience Requirements:

Qualifications:

• 5 years of experience in Storage and computer networking technology
• University Degree in Electrical Engineering/Computer Engineering or combination of education and equivalent experience. 
• Must be an excellent communicator with demonstrated ability to present and explain technical solutions in-depth
• Successful history of driving results & recognized as a key contributor in his/her prior role

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Job Posting Pay Range:

114,100

to

211,900 Salary Minimum: 142500Salary Maximum: 142500