CONCORDE CAREER COLLEGES INC
Online Quality Assurance Administrator (Administrative)
The Online Quality Assurance Administrator will play an integral role in Concorde's LMS environment along with support of students, faculty, and other campus associates. The Online Quality Assurance Administrator's primary goal is to ensure seamless customer service as they support students and faculty participating in blended, general education, and fully online courses and programs. This will include technical support of the LMS. And third-party tools used in the delivery of coursework as well as academic support for students, as necessary. This position requires a high degree of self-direction as there may be requirements to work unsupervised to provide support nights and weekends. All Concorde associates are required to display professionalism and uphold Concorde's Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.
Supervision of Academic Success Coaches through a dotted line reporting structure