Fulfillment Associate - Junior, Global Solutions Delivery (Finance)
Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses of all sizes and consumers with insight and information they can trust. Equifax organizes and assimilates data on more than 600 million consumers and 81 million businesses worldwide. The company's significant investments in differentiated data, its expertise in advanced analytics to explore and develop new multi-source data solutions, and its leading-edge proprietary technology enable it to create and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers. Headquartered in Atlanta, Equifax operates or has investments in 19 countries and is a member of Standard & Poor's (S&P) 500® Index. Its common stock is traded on the New York Stock Exchange (NYSE) under the symbol EFX. In 2013, Equifax was named a Bloomberg BusinessWeek Top 50 company, was #3 in Fortune's Most Admired list in its category, and was named to InfoWeek 500 as well as the FinTech 100. For more information, please visit www.equifax.com. Equifax is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Understand and transition between data entry and verification tasks using standard verification processes
Has already or has demonstrated the ability to quickly master ALL tasks within a given Equifax workgroup
Utilize experience and expertise to provide insights to operations leadership
Operate a diverse range of tasks, moving between processes with the guidance of management
Perform clerical, phone, operational or manual work
Validate/complete and document requested data through phone, fax or email contact
Analyze and research more in-depth data of information requested, utilizing appropriate resources
Perform document review and audit
Identify and troubleshoot issues within own scope of work
Effectively process escalated or rushed tasks
Provide timely and professional communication to supervisors and management
Demonstrate an ability to prioritize tasks appropriately
Proactively seeks new assignments to enhance skill set and knowledge base
Has already or has demonstrated the ability to gain an understanding of Equifax's operational objectives and product offerings
Accept stretch assignments provided by management that include but are not limited to report generation, training, development of documentation for training/education/best-practices, etc.
Competencies/Skills
Strong emphasis on collaboration and team building
Ability to perform multiple tasks at the same time
Ability to respond quickly to unexpected changes
Ability to deal with people in a professional and courteous manner
Experienced with Microsoft Office platform (Word, Outlook, Excel, PowerPoint)
Creative problem resolution skills
Professionalism within the workplace
Ability to interact in written and oral form with supervisors/management and peers
Ability to handle high volume of work and work under deadlines
Excellent analytical skills, problem solving and decision making abilities
Excellent Customer Service skills
Excellent interpersonal, oral and written communication skills
Ability to work autonomously, but follows instructions and guidance well
High level of organization and multi-tasking abilities
Ability to handle a high volume of work and work under deadlines
High level of professionalism
Self-motivated with high level of initiative
Relies on experience and judgment to plan and accomplish goals
Education/Experience/Requirements:
High school diploma or equivalent
Preferred at least one year experience in a high volume processing center
Preferred customer service experience
Preferred experience within call center environment
Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems