Culinary Services Lead (Food Service Lead) – University Hospital (Food Services)
Join the #1 hospital in Wisconsin!
We are seeking a Culinary Services Lead (Food Service Leader) to:
- Observe and ensure that all operations are running on time and according to proper procedures.
- Provide exemplary customer service while working with patients, visitors, and other staff members.
- Follow all UW Health guidelines and policies regarding food safety and sanitation as applicable to work area.
- Train and orient new staff.
- Act as an effective leader for the Culinary Services Department and the organization.
Education:
Minimum – High School Diploma or equivalent.
Preferred – Associates Degree in Culinary, Hospitality, or Nutrition.
Work Experience:
Minimum – Three (3) years food service, hospitality, or customer service experience.
Preferred – Six (6) months leadership experience.
Licenses and Certifications:
Minimum – SERV Safe Certification required within 6 months of obtaining position.
Required Skills, Knowledge, and Abilities:
- Excellent customer service skills - courteous, positive, and sensitive to customer and patient needs.
- Customer and patient focused. Must have the mindset that the customer or patient always comes first.
- Willing to go the extra mile to help guests, customers, and other staff.
- Must be able to work in a constantly changing environment and rapidly adapt to organizational and departmental change.
- Willingness to work other positions when needed by the operation.
- Ability to problem solve, make decisions, and work independently.
- Communicates effectively by sending, receiving and responding to information ensuring high level of customer satisfaction.
- Excellent verbal and written communication skills including understanding of English language.
- Ability to work in a team and foster an environment of helping others.
- Ability to perform simple to complex math calculations.
- Willing to be a role model for other staff on customer service practices and proper procedures.
- Able to effectively work in all areas in the department, each with varying job duties.
- Able to delegate and communicate assertively without being rude or discourteous with staff.
- Flexibility – willing to work in different areas in the department other than what is scheduled based on operational need.
Physical Requirements:
Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.
Work Schedule:
This is a full-time, 40 hours per week position. Shifts scheduled between the hours of 12:30 PM – 9:00 PM. Days vary due to operational needs. Holidays may be required. Hours may vary based on the needs of the department.
University Hospital in Madison is a Magnet®-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
UW Hospital and Clinics benefits
