Customer Accounts Manager (Administrative)

BASIC FUNCTION: Provide direct customer support-assisting customers with billing inquiries, account establishment, problem resolution, and routine administration of account activity. Customer assistance may be provided in person, by phone, and via email communications.

REPRESENTATIVE RESPONSIBILITIES:
1. Answer, evaluate, prioritize, and follow up on customer inquiries or complaints providing satisfactory resolution within established Corporation guidelines. Maintain records as necessary.
2. Service customers requesting extensions to pay their utility invoices with established Corporation guidelines.
3. Proactively attempt collection from past-due accounts. Efforts will include phone calls, letters, email communication, and disconnecting service.
4. Review new and existing business account applications for security deposit amounts.
5. Calculate and explain the principles of levelized billing to customers.
6. Provide account adjustments when merited within company guidelines and policies.
7. Assist customers with establishing electronic bill payments, downloading the Conway Corp app, and assisting with end-user concerns.
8. Maintain a high degree of discretion, protecting customer information at all times throughout the interaction.