Patient Care Navigator - Hybrid - Emergency Medicine - Ascension Saints Mary & Elizabeth, Saint Elizabeth (Information Technology)

Chicago, IL - Seeking Patient Care Navigator

Everybody Has A Role to Play in Transforming Healthcare

As a Patient Care Navigator, you play a vital role in improving the level of care for each patient, guiding them and their families through their transition home following discharge. At Healthful we know the impact you can have.

Join the Healthful Team. Healthful was created by Vituity and their innovation hub, Inflect Health, to simplify the healthcare journey for patients. We are dedicated to doing that by delivering patients and their families highly personalized support and guidance through the healthcare ecosystem. We are a united team of patient care navigators, scribes, medical annotators, and business leaders that come together to break down the social and economic barriers to care that our patients face. Help us shape the future of healthcare.

The Opportunity

• Required to be available to work 8 hour shifts between 8am-8pm, Monday through Friday
• Willing and able to provide on-site coverage at all 8 AMITA sites when needed
• Establishes relationships with and serves as the primary point of contact for patients
• Works with the patient to coordinate transition into or out of a care setting by faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results and other patient-related duties
• Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase the effectiveness of the role
• Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital initiatives
• Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed
• Receives patient requests for assistance and refers the patient to an appropriate member of the care team for resolution, unless Navigator can resolve on their own and within the scope of the position
• Performs duties under compliance with HIPAA and understand the importance of protecting patient information
• Maintains documentation of all client encounters in excel or software-based program, and completes reporting requirements according to program standards
• Attends and represent the organization at training and meetings at the request of or with the approval of supervisor
• Fully discloses relevant training, experience and credentials, in order to help patients' understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
• Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenarios

Required Experience and Competencies

• Requires a high school diploma or GED. Associates or Bachelors degree preferred.
• Customer service experience preferred
• Healthcare experience preferred
• Caregiver experience preferred
• Proficient in medical terminology
• Knowledge of computer skills using Microsoft Word, Excel and e-mail
• Entry level knowledge of Excel
• Comfortable in communicating with medical staff including physicians

The Practice

AMITA St. Mary & St. Elizabeth Medical Center - Chicago, Illinois

• AMITA Health is a non-profit system across Illinois, with several hospitals and Medical Center sites
• A 495-bed Medical Center provides comprehensive services including primary care, cancer care, behavioral health, orthopedics & rehab, cardiology, imaging, midwifery & obstetrics, emergency services, surgery and more
• Level II Emergency Department Approved for Pediatrics (EDAP) Certification
• Magnet-recognized by the American Nursing Credentialing Center and ranked in the top 7% of all U.S. Hospitals for nursing excellence

The Community

• Outdoor and indoor activities to enjoy year-round hiking, biking, picnicking, golfing, sports venues and more!
• 20 minutes from attractions like Navy Pier where you are sure to find a variety of eating establishments and fun for the entire family
• Great cultural attractions, fine arts, and museums are not in short supply.

Benefits & Beyond*

Healthful cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Student Loan Refinancing Options
• EAP, travel assistance and identify theft included
• Wellness program
• Commuter Benefits Program
• Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

We are unified around the common purpose of simplifying the patient journey and we believe you have a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, Healthful is the place to do it. Come grow with us.

Healthful appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Healthful does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Healthful is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants Only. No agencies please.

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