Hornblower Cruises and Events, LLC

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System Administrator I (Information Technology)



City Experiences is seeking a Systems Administrator I for our City Cruises operations in our New Port Beach offices.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The Systems Administrator I will assist the Infrastructure and Help Desk teams with installing, configuring and maintaining systems and equipment. The Systems Administrator I will support shipmates' technology issues in a Tier 1 and Tier 2 capacity.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

Essential Duties & Responsibilities:

  • Will be working out of our Newport Beach office for City Cruises US
  • 100% in-office position
  • Experience with Office365 user and tenant management, including OneDrive and SharePoint
  • Experience with server and desktop administration both on-premises and cloud
  • Familiar with Windows Infrastructure including DNS, DHCP and Active Directory
  • Networking experience including WiFi, VPN and SD-WAN
  • Experience with POS and ticketing systems
  • Experience with Disaster Recovery and Business Continuity Planning, Testing and Recovery
  • Provide tier 1 and 2 escalation support for Help Desk tickets as needed
  • Additional job duties as assigned

Requirements & Qualifications:

  • Bachelor's Degree or technical equivalent experience required
  • 2-4 years' experience managing critical IT systems including configuring and updating:
    • Office 365 Suite: Exchange, SharePoint, OneDrive, Azure AD, Teams
    • Citrix Virtual Apps and Desktops, XenApp, XenDesktop
    • Meraki networking including new wireless networks and devices
    • Windows Server 2016+: DNS, DHCP, KMS, Active Directory, Group Policies, IIS, Server 2016
  • Ability to multi-task in a fast-paced, dynamic environment.
  • Excellent organizational, communication and customer service skills with active-listening skills.
  • Proven adaptability to shifting project schedules, priorities and assignments; able to make effective decisions under pressure.
  • Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment.
  • Excellent interpersonal skills with the ability to interact with all levels of employees, vendors and partners.
  • Excellent written and documentation skills including proof reading and attention to detail.
  • Self-driven, motivated IT professional with strong analytical and problem-solving skills
  • Strong communication skills (verbal and written)
  • Highly collaborative, accountable and results driven

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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