Tricentis Americas, Inc.
Senior IT Executive Support Specialist (Government)
Come join an exciting, high growth company where you will provide hands-on, technical, and customer-facing support while delivering first-rate customer service across the Tricentis organization! If you are a team-oriented, support-minded individual with a strong technical background, then an IT on-site support position at Tricentis might be perfect for you. In this role, you will be a resident problem-solver, providing front-line, in-person and remote support for the Tricentis Executive Team. You will have the opportunity to use your expertise to identify and troubleshoot issues, investigate root causes, partake in process creation, and provide solutions to IT-related issues. Come be a part of the Global End User Support team!
The IT Executive Support Specialist is responsible for providing white glove service/support for all IT related technology used by the Executive Tricentis members. The IT Executive Support Specialist is expected to work 5-days a week on-site at the Tricentis Headquarters in Austin, TX, after hours work may be required. As part of the global End User Support (EUS) team you will use your seasoned troubleshooting and technical skills to provide first-rate customer service while performing ticket-based support to our executive Windows and Mac users.
EUS Team members document all work through the ITSM ticketing tool (ie. Requests, Incidents, Changes, Asset Management). End User Support team members are required to be detailed-oriented, process-driven and accountable for their areas of responsibility. EUS Team members operate as the “smart hands” of all IT solutions inside their local Tricentis office and are responsible for engaging the proper IT Teams to ensure the support of said solutions. Management of IT hardware inventory (laptops, monitors, and IT-sanctioned peripherals) through InTune, JAMF and ServiceNow; onboarding and offboarding of Tricentis team members; support of AV solutions and proper ticket management/ownership all fall under the responsibility of the End User Ss team.
· A+ Certification
· ServiceNow experience
· Jamf experience
· Intune experience
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
Why You'll Love Working at Tricentis:
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.